Dialpad Outage History

Dialpad is up right now

Dialpad had 47 outages in the last 2 years totaling 122h 5m of downtime — averaging 1.9 incidents per month.

There were 47 Dialpad outages since March 10, 2025 totaling 122h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dialpad.com

Major June 9, 2026

Some customers in the US and Canada may be experiencing issues with MMS messaging

Detected by Pingoru
Jun 09, 2026, 04:34 PM UTC
Resolved
Jun 09, 2026, 05:14 PM UTC
Duration
40m
Affected: Messaging
Timeline · 3 updates
  1. investigating Jun 09, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 09, 2026, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Some customers may be experiencing issues receiving inbound SMS messages

Detected by Pingoru
Jun 08, 2026, 10:43 PM UTC
Resolved
Jun 09, 2026, 01:53 AM UTC
Duration
3h 10m
Affected: Messaging
Timeline · 3 updates
  1. investigating Jun 08, 2026, 10:43 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 09, 2026, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 01:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2026

Some customers may be experiencing issues with IVR

Detected by Pingoru
May 20, 2026, 06:58 PM UTC
Resolved
May 21, 2026, 12:26 AM UTC
Duration
5h 28m
Affected: Omnichannel
Timeline · 8 updates
  1. investigating May 20, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2026, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2026, 08:26 PM UTC

    We are currently investigating this issue.

  4. investigating May 20, 2026, 09:42 PM UTC

    We are currently investigating this issue.

  5. investigating May 20, 2026, 10:18 PM UTC

    We are currently investigating this issue.

  6. identified May 20, 2026, 11:33 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring May 20, 2026, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved May 21, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 4, 2026

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

Detected by Pingoru
May 04, 2026, 03:11 PM UTC
Resolved
May 04, 2026, 06:17 PM UTC
Duration
3h 6m
Affected: Integrations
Timeline · 6 updates
  1. investigating May 04, 2026, 03:11 PM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 03:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 04, 2026, 04:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 04, 2026, 05:29 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 04, 2026, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 04, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026

We are investigating potential issues with calling

Detected by Pingoru
Apr 08, 2026, 07:17 PM UTC
Resolved
Apr 08, 2026, 09:18 PM UTC
Duration
2h 1m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 3 updates
  1. investigating Apr 08, 2026, 07:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 08, 2026, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Some customers may be experiencing issues making or receiving calls.

Detected by Pingoru
Mar 10, 2026, 03:47 PM UTC
Resolved
Mar 12, 2026, 10:11 PM UTC
Duration
2d 6h
Affected: Telephony Infrastructure: Outbound CallsApplicationOmnichannelAnalyticsMessaging
Timeline · 5 updates
  1. investigating Mar 10, 2026, 03:47 PM UTC

    We are investigating a potential outage for some customers.

  2. investigating Mar 10, 2026, 04:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 05:29 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 10, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026

Some customers may be experiencing sporadic issues with placing or receiving calls

Detected by Pingoru
Feb 13, 2026, 04:39 PM UTC
Resolved
Feb 13, 2026, 05:31 PM UTC
Duration
52m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 3 updates
  1. investigating Feb 13, 2026, 04:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 13, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 13, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Some customers may be experiencing delays in platform functions

Detected by Pingoru
Jan 13, 2026, 05:37 PM UTC
Resolved
Jan 13, 2026, 08:38 PM UTC
Duration
3h 1m
Affected: Telephony Infrastructure: Inbound CallsApplicationContact CenterOmnichannelAPI PlatformMessagingGoogle Cloud Platform
Timeline · 4 updates
  1. investigating Jan 13, 2026, 05:37 PM UTC

    Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

  2. identified Jan 13, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Accessing www.dialpad.com shows an error

Detected by Pingoru
Nov 18, 2025, 01:41 PM UTC
Resolved
Nov 18, 2025, 06:03 PM UTC
Duration
4h 21m
Affected: Website
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:41 PM UTC

    The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.

  2. monitoring Nov 18, 2025, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 06:03 PM UTC

    The service is fully recovered.

Read the full incident report →

Minor September 30, 2025

Multiple analytics features are experiencing issues with loading

Detected by Pingoru
Sep 30, 2025, 07:28 PM UTC
Resolved
Sep 30, 2025, 09:27 PM UTC
Duration
1h 58m
Affected: Analytics
Timeline · 4 updates
  1. investigating Sep 30, 2025, 07:28 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 30, 2025, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2025

Customers may be experiencing issues with workforce management

Detected by Pingoru
Jul 02, 2025, 04:56 PM UTC
Resolved
Jul 02, 2025, 05:41 PM UTC
Duration
45m
Affected: Workforce Management
Timeline · 5 updates
  1. investigating Jul 02, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 02, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2025, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2025

Some customers may be experiencing issues with contact centers

Detected by Pingoru
Jul 02, 2025, 03:39 PM UTC
Resolved
Jul 02, 2025, 05:56 PM UTC
Duration
2h 16m
Affected: Contact Center
Timeline · 6 updates
  1. investigating Jul 02, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 04:09 PM UTC

    The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

  4. monitoring Jul 02, 2025, 04:33 PM UTC

    A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

  5. monitoring Jul 02, 2025, 04:54 PM UTC

    Our mitigation has completed and operator status has recovered. We will continue to monitor.

  6. resolved Jul 02, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025

Some customers may be experiencing issues with calling

Detected by Pingoru
Jul 01, 2025, 04:43 PM UTC
Resolved
Jul 01, 2025, 11:37 PM UTC
Duration
6h 53m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsMeetings
Timeline · 5 updates
  1. investigating Jul 01, 2025, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2025, 04:43 PM UTC

    The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

  3. investigating Jul 01, 2025, 05:53 PM UTC

    We have not seen recurrence of the issue, but are continuing to investigate the root cause.

  4. monitoring Jul 01, 2025, 06:40 PM UTC

    We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

  5. resolved Jul 01, 2025, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2025

Some customers may be experiencing issues with Dialpad Ai

Detected by Pingoru
Jun 30, 2025, 06:16 PM UTC
Resolved
Jun 30, 2025, 09:49 PM UTC
Duration
3h 32m
Affected: Dialpad Ai
Timeline · 4 updates
  1. investigating Jun 30, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2025, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2025, 09:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2025, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

Some customers may be experiencing issues receiving text messages

Detected by Pingoru
Jun 26, 2025, 08:51 PM UTC
Resolved
Jun 26, 2025, 09:37 PM UTC
Duration
46m
Affected: Carrier Networks: Messaging
Timeline · 4 updates
  1. investigating Jun 26, 2025, 08:51 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 26, 2025, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 26, 2025, 09:21 PM UTC

    We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.

  4. resolved Jun 26, 2025, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Some customers may be seeing a delay in some analytics dashboards.

Detected by Pingoru
Jun 12, 2025, 03:19 PM UTC
Resolved
Jun 12, 2025, 06:07 PM UTC
Duration
2h 48m
Affected: Analytics
Timeline · 3 updates
  1. investigating Jun 12, 2025, 03:19 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 12, 2025, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Some customers may be experiencing issues accessing Workforce Management administration page

Detected by Pingoru
Jun 10, 2025, 06:36 PM UTC
Resolved
Jun 10, 2025, 10:22 PM UTC
Duration
3h 45m
Affected: Workforce Management
Timeline · 4 updates
  1. investigating Jun 10, 2025, 06:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 10, 2025, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 10, 2025, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants

Detected by Pingoru
Jun 10, 2025, 12:19 PM UTC
Resolved
Jun 10, 2025, 01:22 PM UTC
Duration
1h 3m
Affected: Ai Agent
Timeline · 4 updates
  1. identified Jun 10, 2025, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 10, 2025, 12:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2025, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

Some customers may be experiencing issues with making and receiving calls.

Detected by Pingoru
Jun 05, 2025, 02:17 AM UTC
Resolved
Jun 05, 2025, 03:51 AM UTC
Duration
1h 34m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsMeetings
Timeline · 3 updates
  1. investigating Jun 05, 2025, 02:17 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 05, 2025, 02:18 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 05, 2025, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2025

Some customers might be experiencing issues with calling and messaging

Detected by Pingoru
May 21, 2025, 02:42 PM UTC
Resolved
May 21, 2025, 03:30 PM UTC
Duration
48m
Affected: Application
Timeline · 4 updates
  1. investigating May 21, 2025, 02:42 PM UTC

    We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  2. investigating May 21, 2025, 03:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 21, 2025, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  4. resolved May 21, 2025, 03:30 PM UTC

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Read the full incident report →