Dialpad incident

Some customers may be experiencing issues with IVR

Major Resolved View vendor source →

Dialpad experienced a major incident on May 20, 2026 affecting Omnichannel, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 06:58 PM UTC
Resolved
May 21, 2026, 12:26 AM UTC
Duration
5h 28m
Detected by Pingoru
May 20, 2026, 06:58 PM UTC

Affected components

Omnichannel

Update timeline

  1. investigating May 20, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2026, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2026, 08:26 PM UTC

    We are currently investigating this issue.

  4. investigating May 20, 2026, 09:42 PM UTC

    We are currently investigating this issue.

  5. investigating May 20, 2026, 10:18 PM UTC

    We are currently investigating this issue.

  6. identified May 20, 2026, 11:33 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring May 20, 2026, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved May 21, 2026, 12:26 AM UTC

    This incident has been resolved.