Dialpad incident

Some customers may be experiencing issues with IVR

Major Ongoing View vendor source →

Dialpad is currently experiencing a major incident affecting Omnichannel, which began 1h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 06:58 PM UTC
Resolved
Ongoing
Duration
● 1h 3m
Detected by Pingoru
May 20, 2026, 06:58 PM UTC

Affected components

Omnichannel

Update timeline

  1. investigating May 20, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2026, 07:36 PM UTC

    We are continuing to investigate this issue.