Dialpad incident
Some customers may be experiencing issues with contact centers
Dialpad experienced a major incident on July 2, 2025 affecting Contact Center, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 03:39 PM UTC
We are currently investigating this issue.
- investigating Jul 02, 2025, 03:45 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2025, 04:09 PM UTC
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
- monitoring Jul 02, 2025, 04:33 PM UTC
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
- monitoring Jul 02, 2025, 04:54 PM UTC
Our mitigation has completed and operator status has recovered. We will continue to monitor.
- resolved Jul 02, 2025, 05:56 PM UTC
This incident has been resolved.