Dialpad incident

Some customers may be experiencing issues with calling

Minor Resolved View vendor source →

Dialpad experienced a minor incident on July 1, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls and 1 more component, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 04:43 PM UTC
Resolved
Jul 01, 2025, 11:37 PM UTC
Duration
6h 53m
Detected by Pingoru
Jul 01, 2025, 04:43 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsMeetings

Update timeline

  1. investigating Jul 01, 2025, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2025, 04:43 PM UTC

    The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

  3. investigating Jul 01, 2025, 05:53 PM UTC

    We have not seen recurrence of the issue, but are continuing to investigate the root cause.

  4. monitoring Jul 01, 2025, 06:40 PM UTC

    We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

  5. resolved Jul 01, 2025, 11:37 PM UTC

    This incident has been resolved.