Dialpad incident

Some customers may be experiencing delays in platform functions

Minor Resolved View vendor source →

Dialpad experienced a minor incident on January 13, 2026 affecting Telephony Infrastructure: Inbound Calls and Application and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 05:37 PM UTC
Resolved
Jan 13, 2026, 08:38 PM UTC
Duration
3h 1m
Detected by Pingoru
Jan 13, 2026, 05:37 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsApplicationContact CenterOmnichannelAPI PlatformMessagingGoogle Cloud Platform

Update timeline

  1. investigating Jan 13, 2026, 05:37 PM UTC

    Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

  2. identified Jan 13, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:38 PM UTC

    This incident has been resolved.