Dialpad incident

Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants

Minor Resolved View vendor source →

Dialpad experienced a minor incident on June 10, 2025 affecting Ai Agent, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 12:19 PM UTC
Resolved
Jun 10, 2025, 01:22 PM UTC
Duration
1h 3m
Detected by Pingoru
Jun 10, 2025, 12:19 PM UTC

Affected components

Ai Agent

Update timeline

  1. identified Jun 10, 2025, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 10, 2025, 12:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2025, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 01:22 PM UTC

    This incident has been resolved.