Dialpad incident

Customers may be experiencing issues with workforce management

Major Resolved View vendor source →

Dialpad experienced a major incident on July 2, 2025 affecting Workforce Management, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 04:56 PM UTC
Resolved
Jul 02, 2025, 05:41 PM UTC
Duration
45m
Detected by Pingoru
Jul 02, 2025, 04:56 PM UTC

Affected components

Workforce Management

Update timeline

  1. investigating Jul 02, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 02, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2025, 05:41 PM UTC

    This incident has been resolved.