Dialpad Outage History

Dialpad is up right now

Pingoru has recorded 52 incidents for Dialpad: 21 in the last 12 months and 8 in the last 90 days.

Source: status.dialpad.com

52incidents recorded
21last 12 months
8last 90 days
5 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Dialpad in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202612 of 720 (0%)
May 202629 of 744 (1%)
June 202647 of 720 (1%)
July 202628 of 744 (1%)
August 202611 of 744 (0%)
September 202646 of 720 (1%)
October 2026214 of 576 (2%)

Incidents, newest first

Minor June 30, 2025 Some customers may be experiencing issues with Dialpad Ai 3h 32m Dialpad Ai

Started Jun 30, 2025, 06:16 PM UTC· resolved Jun 30, 2025, 09:49 PM UTC

  1. investigating Jun 30, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2025, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2025, 09:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2025, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025 Some customers may be experiencing issues receiving text messages 46m Carrier Networks: Messaging

Started Jun 26, 2025, 08:51 PM UTC· resolved Jun 26, 2025, 09:37 PM UTC

  1. investigating Jun 26, 2025, 08:51 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 26, 2025, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 26, 2025, 09:21 PM UTC

    We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.

  4. resolved Jun 26, 2025, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2025 Some customers may be experiencing issues with CTI calling features. 5h 40m Integrations

Started Jun 18, 2025, 10:20 PM UTC· resolved Jun 19, 2025, 04:01 AM UTC

  1. monitoring Jun 18, 2025, 10:20 PM UTC

    A fix has been rolled out, and refreshing the CTI will resolve the issue.

  2. resolved Jun 19, 2025, 04:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025 Customers experiencing difficulty making calls and joining meetings. 3h 47m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Application, Contact Center and 3 more

Started Jun 12, 2025, 06:09 PM UTC· resolved Jun 12, 2025, 09:57 PM UTC

  1. investigating Jun 12, 2025, 06:09 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 06:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 06:16 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 06:21 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 12, 2025, 06:27 PM UTC

    We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page.

  6. identified Jun 12, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Jun 12, 2025, 07:32 PM UTC

    We are aware of a widespread Google Cloud outage that began on June 12, 2025. As Dialpad relies on Google Cloud for certain functionalities, this outage is currently impacting our services, and you may experience issues such as login failures or disruptions in call and messaging capabilities. What’s Happening? According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including Dialpad, due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide. Our Response Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available. Please check our Dialpad Status Page for real-time updates on service status. What You Can Do Stay updated on the outage via Dialpad's Status Page at https://status.dialpad.com, Downdetector (https://downdetector.com/status/google) or Google’s Cloud Service Health Dashboard (https://status.cloud.google.com). We understand how critical our services are to your business, and we sincerely apologize for the inconvenience caused by this outage. Our team is doing everything possible to minimize disruption and restore full functionality as soon as Google resolves the issue.

  8. monitoring Jun 12, 2025, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Jun 12, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Some customers may be seeing a delay in some analytics dashboards. 2h 48m Analytics

Started Jun 12, 2025, 03:19 PM UTC· resolved Jun 12, 2025, 06:07 PM UTC

  1. investigating Jun 12, 2025, 03:19 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 12, 2025, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025 Some customers may be experiencing issues accessing Workforce Management administration page 3h 45m Workforce Management

Started Jun 10, 2025, 06:36 PM UTC· resolved Jun 10, 2025, 10:22 PM UTC

  1. investigating Jun 10, 2025, 06:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 10, 2025, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 10, 2025, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025 Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants 1h 3m Ai Agent

Started Jun 10, 2025, 12:19 PM UTC· resolved Jun 10, 2025, 01:22 PM UTC

  1. identified Jun 10, 2025, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 10, 2025, 12:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2025, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025 Some customers may be experiencing issues with making and receiving calls. 1h 34m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Meetings

Started Jun 05, 2025, 02:17 AM UTC· resolved Jun 05, 2025, 03:51 AM UTC

  1. investigating Jun 05, 2025, 02:17 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 05, 2025, 02:18 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 05, 2025, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2025 Some customers might be experiencing issues with calling and messaging 48m Application

Started May 21, 2025, 02:42 PM UTC· resolved May 21, 2025, 03:30 PM UTC

  1. investigating May 21, 2025, 02:42 PM UTC

    We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  2. investigating May 21, 2025, 03:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 21, 2025, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  4. resolved May 21, 2025, 03:30 PM UTC

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Read the full incident report →

Minor May 20, 2025 Some customers might experiencing intermittent issue with IVR Workflows 7h 49m Omnichannel

Started May 20, 2025, 06:12 PM UTC· resolved May 21, 2025, 02:01 AM UTC

  1. monitoring May 20, 2025, 06:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved May 21, 2025, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2025 Some customers might experiencing issues with calling, messaging and meetings 1h 18m Telephony Infrastructure: Inbound Calls, Application, Meetings

Started May 20, 2025, 03:32 PM UTC· resolved May 20, 2025, 04:51 PM UTC

  1. investigating May 20, 2025, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2025, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2025, 03:59 PM UTC

    We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

  4. monitoring May 20, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 20, 2025, 04:15 PM UTC

    We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

  6. resolved May 20, 2025, 04:51 PM UTC

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Read the full incident report →

Minor May 16, 2025 Some customers may be experiencing issues with calls ringing after an operator answers 1h 31m Telephony Infrastructure: Inbound Calls

Started May 16, 2025, 01:12 AM UTC· resolved May 16, 2025, 02:44 AM UTC

  1. investigating May 16, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2025, 01:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 16, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2025 Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. 7h 38m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers, Carrier Networks: Toll-Free Numbers and 13 more

Started May 11, 2025, 02:30 AM UTC· resolved May 11, 2025, 10:08 AM UTC

  1. investigating May 11, 2025, 03:23 AM UTC

    We are currently investigating this issue.

  2. investigating May 11, 2025, 03:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 11, 2025, 03:29 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 11, 2025, 04:14 AM UTC

    We are continuing to investigate this issue.

  5. investigating May 11, 2025, 05:14 AM UTC

    We are continuing to investigate this issue.

  6. investigating May 11, 2025, 06:14 AM UTC

    We are continuing to investigate this issue.

  7. investigating May 11, 2025, 07:29 AM UTC

    We are continuing to investigate this issue.

  8. investigating May 11, 2025, 08:30 AM UTC

    We are continuing to investigate this issue.

  9. monitoring May 11, 2025, 09:39 AM UTC

    The service is being monitored.

  10. investigating May 11, 2025, 09:41 AM UTC

    The service is being monitored.

  11. monitoring May 11, 2025, 09:42 AM UTC

    The service is being monitored.

  12. resolved May 11, 2025, 10:08 AM UTC

    The service returned to normal operation.

Read the full incident report →

Minor May 9, 2025 Some customers in North America may be experiencing issues with call audio 39m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started May 09, 2025, 05:43 PM UTC· resolved May 09, 2025, 06:23 PM UTC

  1. investigating May 09, 2025, 05:43 PM UTC

    We are currently investigating this issue.

  2. monitoring May 09, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 09, 2025, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 9, 2025 Some customers in North America may have experienced issues with calls 19m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started May 09, 2025, 05:31 PM UTC· resolved May 09, 2025, 05:50 PM UTC

  1. monitoring May 09, 2025, 05:31 PM UTC

    Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.

  2. investigating May 09, 2025, 05:39 PM UTC

    We are currently investigating this issue.

  3. resolved May 09, 2025, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025 Analytics Live Dashboard may be experiencing delays loading 2h 12m Analytics

Started May 06, 2025, 04:42 PM UTC· resolved May 06, 2025, 06:55 PM UTC

  1. investigating May 06, 2025, 04:42 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2025, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2025 Some customers may be experiencing degraded performance with Omnichannel and IVR applications 3h 48m Omnichannel

Started Apr 27, 2025, 05:45 PM UTC· resolved Apr 27, 2025, 09:34 PM UTC

  1. investigating Apr 27, 2025, 05:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 27, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2025 Some customers may be experiencing a delay with Live Analytics Dashboards 1h 12m Analytics

Started Apr 24, 2025, 08:56 PM UTC· resolved Apr 24, 2025, 10:09 PM UTC

  1. investigating Apr 24, 2025, 08:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2025 Issues answering calls on Google Chrome and MS Edge using the external notification 2d 21h Application

Started Apr 11, 2025, 09:13 PM UTC· resolved Apr 14, 2025, 06:36 PM UTC

  1. identified Apr 11, 2025, 09:13 PM UTC

    We've identified the issue. Workaround is to use the notification pop up within the dialpad.com browser tab

  2. monitoring Apr 12, 2025, 01:13 AM UTC

    A fix has been pushed to production and we're currently monitoring

  3. resolved Apr 14, 2025, 06:36 PM UTC

    No issues were found and the incident is resolved

Read the full incident report →

Major April 11, 2025 Some customers in Australia and New Zealand may be experiencing issues with calls or meetings 44m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Apr 11, 2025, 06:26 AM UTC· resolved Apr 11, 2025, 07:11 AM UTC

  1. investigating Apr 11, 2025, 06:26 AM UTC

    We are currently investigating this issue.

  2. identified Apr 11, 2025, 06:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 11, 2025, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2025, 07:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025 Some customers may be experiencing issues with contact center on-duty status 23h 56m Contact Center

Started Apr 10, 2025, 07:05 PM UTC· resolved Apr 11, 2025, 07:01 PM UTC

  1. investigating Apr 10, 2025, 07:05 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

  2. investigating Apr 10, 2025, 07:40 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

  3. monitoring Apr 10, 2025, 08:07 PM UTC

    A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

  4. resolved Apr 11, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2025 Potential service degradation 1h 3m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Application, Contact Center and 5 more

Started Apr 09, 2025, 05:50 PM UTC· resolved Apr 09, 2025, 06:53 PM UTC

  1. investigating Apr 09, 2025, 05:47 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  2. investigating Apr 09, 2025, 05:50 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  3. monitoring Apr 09, 2025, 06:05 PM UTC

    A fix has been deployed and we are monitoring the results. Some services may take additional time to recover as backlogs are processed, and we will provide an update shortly.

  4. resolved Apr 09, 2025, 06:53 PM UTC

    We have verified that service has recovered to normal.

Read the full incident report →

Minor April 4, 2025 Application issues 6d 5h Application, Messaging

Started Apr 04, 2025, 04:10 PM UTC· resolved Apr 10, 2025, 09:38 PM UTC

  1. investigating Apr 04, 2025, 04:10 PM UTC

    Customers may experience issues loading a conversation, the team is investigating. If you experience this issue, please restart the app.

  2. investigating Apr 04, 2025, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2025, 11:33 PM UTC

    A mitigation has been applied to prevent errors from impacting conversations. If you continue to experience issues, please restart the app.

  4. monitoring Apr 06, 2025, 12:53 AM UTC

    A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.

  5. resolved Apr 10, 2025, 09:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 4, 2025 General latency issues in the app 1h 35m Application

Started Apr 04, 2025, 09:32 AM UTC· resolved Apr 04, 2025, 11:08 AM UTC

  1. investigating Apr 04, 2025, 09:32 AM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2025, 10:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2025, 10:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2025, 11:08 AM UTC

    This incident has been resolved.

Read the full incident report →