Dialpad Outage History

Dialpad is up right now

Dialpad had 47 outages in the last 2 years totaling 410h 1m of downtime — averaging 1.9 incidents per month.

There were 47 Dialpad outages since March 10, 2025 totaling 410h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dialpad.com

Major May 20, 2025

Some customers might experiencing issues with calling, messaging and meetings

Detected by Pingoru
May 20, 2025, 03:32 PM UTC
Resolved
May 20, 2025, 04:51 PM UTC
Duration
1h 18m
Affected: Telephony Infrastructure: Inbound CallsApplicationMeetings
Timeline · 6 updates
  1. investigating May 20, 2025, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2025, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2025, 03:59 PM UTC

    We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

  4. monitoring May 20, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 20, 2025, 04:15 PM UTC

    We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

  6. resolved May 20, 2025, 04:51 PM UTC

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Read the full incident report →

Minor May 16, 2025

Some customers may be experiencing issues with calls ringing after an operator answers

Detected by Pingoru
May 16, 2025, 01:12 AM UTC
Resolved
May 16, 2025, 02:44 AM UTC
Duration
1h 31m
Affected: Telephony Infrastructure: Inbound Calls
Timeline · 4 updates
  1. investigating May 16, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2025, 01:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 16, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2025

Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

Detected by Pingoru
May 11, 2025, 02:30 AM UTC
Resolved
May 11, 2025, 10:08 AM UTC
Duration
7h 38m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsCarrier Networks: Local NumbersCarrier Networks: Toll-Free NumbersCarrier Networks: MessagingApplicationContact CenterOmnichannelMeetingsAnalyticsAPI PlatformIntegrationsMessagingWebsiteDialpad AiGoogle Cloud PlatformAi Agent
Timeline · 12 updates

Read the full incident report →

Minor May 9, 2025

Some customers in North America may be experiencing issues with call audio

Detected by Pingoru
May 09, 2025, 05:43 PM UTC
Resolved
May 09, 2025, 06:23 PM UTC
Duration
39m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 3 updates
  1. investigating May 09, 2025, 05:43 PM UTC

    We are currently investigating this issue.

  2. monitoring May 09, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 09, 2025, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 9, 2025

Some customers in North America may have experienced issues with calls

Detected by Pingoru
May 09, 2025, 05:31 PM UTC
Resolved
May 09, 2025, 05:50 PM UTC
Duration
19m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 3 updates
  1. monitoring May 09, 2025, 05:31 PM UTC

    Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.

  2. investigating May 09, 2025, 05:39 PM UTC

    We are currently investigating this issue.

  3. resolved May 09, 2025, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

Analytics Live Dashboard may be experiencing delays loading

Detected by Pingoru
May 06, 2025, 04:42 PM UTC
Resolved
May 06, 2025, 06:55 PM UTC
Duration
2h 12m
Affected: Analytics
Timeline · 3 updates
  1. investigating May 06, 2025, 04:42 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2025, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2025

Some customers may be experiencing degraded performance with Omnichannel and IVR applications

Detected by Pingoru
Apr 27, 2025, 05:45 PM UTC
Resolved
Apr 27, 2025, 09:34 PM UTC
Duration
3h 48m
Affected: Omnichannel
Timeline · 3 updates
  1. investigating Apr 27, 2025, 05:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 27, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2025

Some customers may be experiencing a delay with Live Analytics Dashboards

Detected by Pingoru
Apr 24, 2025, 08:56 PM UTC
Resolved
Apr 24, 2025, 10:09 PM UTC
Duration
1h 12m
Affected: Analytics
Timeline · 3 updates
  1. investigating Apr 24, 2025, 08:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2025

Issues answering calls on Google Chrome and MS Edge using the external notification

Detected by Pingoru
Apr 11, 2025, 09:13 PM UTC
Resolved
Apr 14, 2025, 06:36 PM UTC
Duration
2d 21h
Affected: Application
Timeline · 3 updates
  1. identified Apr 11, 2025, 09:13 PM UTC

    We've identified the issue. Workaround is to use the notification pop up within the dialpad.com browser tab

  2. monitoring Apr 12, 2025, 01:13 AM UTC

    A fix has been pushed to production and we're currently monitoring

  3. resolved Apr 14, 2025, 06:36 PM UTC

    No issues were found and the incident is resolved

Read the full incident report →

Major April 11, 2025

Some customers in Australia and New Zealand may be experiencing issues with calls or meetings

Detected by Pingoru
Apr 11, 2025, 06:26 AM UTC
Resolved
Apr 11, 2025, 07:11 AM UTC
Duration
44m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 4 updates
  1. investigating Apr 11, 2025, 06:26 AM UTC

    We are currently investigating this issue.

  2. identified Apr 11, 2025, 06:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 11, 2025, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2025, 07:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Some customers may be experiencing issues with contact center on-duty status

Detected by Pingoru
Apr 10, 2025, 07:05 PM UTC
Resolved
Apr 11, 2025, 07:01 PM UTC
Duration
23h 56m
Affected: Contact Center
Timeline · 4 updates
  1. investigating Apr 10, 2025, 07:05 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

  2. investigating Apr 10, 2025, 07:40 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

  3. monitoring Apr 10, 2025, 08:07 PM UTC

    A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

  4. resolved Apr 11, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2025

Potential service degradation

Detected by Pingoru
Apr 09, 2025, 05:50 PM UTC
Resolved
Apr 09, 2025, 06:53 PM UTC
Duration
1h 3m
Affected: Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsApplicationContact CenterMeetingsAPI PlatformIntegrationsMessagingDialpad Ai
Timeline · 4 updates
  1. investigating Apr 09, 2025, 05:47 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  2. investigating Apr 09, 2025, 05:50 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  3. monitoring Apr 09, 2025, 06:05 PM UTC

    A fix has been deployed and we are monitoring the results. Some services may take additional time to recover as backlogs are processed, and we will provide an update shortly.

  4. resolved Apr 09, 2025, 06:53 PM UTC

    We have verified that service has recovered to normal.

Read the full incident report →

Minor April 4, 2025

Application issues

Detected by Pingoru
Apr 04, 2025, 04:10 PM UTC
Resolved
Apr 10, 2025, 09:38 PM UTC
Duration
6d 5h
Affected: ApplicationMessaging
Timeline · 5 updates
  1. investigating Apr 04, 2025, 04:10 PM UTC

    Customers may experience issues loading a conversation, the team is investigating. If you experience this issue, please restart the app.

  2. investigating Apr 04, 2025, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2025, 11:33 PM UTC

    A mitigation has been applied to prevent errors from impacting conversations. If you continue to experience issues, please restart the app.

  4. monitoring Apr 06, 2025, 12:53 AM UTC

    A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.

  5. resolved Apr 10, 2025, 09:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 4, 2025

General latency issues in the app

Detected by Pingoru
Apr 04, 2025, 09:32 AM UTC
Resolved
Apr 04, 2025, 11:08 AM UTC
Duration
1h 35m
Affected: Application
Timeline · 4 updates
  1. investigating Apr 04, 2025, 09:32 AM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2025, 10:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2025, 10:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2025, 11:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2025

Bullhorn, HubSpot V2 and Shopify integrations are malfunctioning due to an internal networking issue

Detected by Pingoru
Apr 02, 2025, 11:29 AM UTC
Resolved
Apr 02, 2025, 05:39 PM UTC
Duration
6h 9m
Affected: Integrations
Timeline · 5 updates
  1. investigating Apr 02, 2025, 11:29 AM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2025, 11:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2025, 12:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 02, 2025, 12:12 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 02, 2025, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2025

Some customers may be experiencing issues receiving inbound SMS and MMS

Detected by Pingoru
Mar 26, 2025, 05:30 AM UTC
Resolved
Mar 31, 2025, 04:32 PM UTC
Duration
5d 11h
Affected: Carrier Networks: Messaging
Timeline · 4 updates
  1. investigating Mar 27, 2025, 04:03 PM UTC

    We have received intermittent reports of inbound delivery failures from customers sending SMS and MMS from T-Mobile numbers. We are investigating this issue and have escalated these reports to our upstream providers.

  2. identified Mar 28, 2025, 06:55 PM UTC

    We have identified the issue causing inbound delivery failures for SMS and MMS from T-Mobile numbers, which is affecting a very small percentage of our users. Our team is actively rolling out solutions on a case-by-case basis to address this for impacted customers. Additionally, our upstream providers are working on a permanent fix to resolve this issue for all cases. We appreciate your patience as we continue to address this matter.

  3. monitoring Mar 28, 2025, 10:27 PM UTC

    The issue has been resolved and systems are functioning as expected. We are actively monitoring the situation to ensure continued stability. Thank you for your patience.

  4. resolved Mar 31, 2025, 04:32 PM UTC

    As of 3/28/2025 at 3:30 PM PST inbound SMS and MMS from T-Mobile numbers are being correctly delivered.

Read the full incident report →

Minor March 21, 2025

Some customers may be experiencing issues with Ai recaps

Detected by Pingoru
Mar 21, 2025, 08:31 PM UTC
Resolved
Mar 21, 2025, 10:39 PM UTC
Duration
2h 8m
Affected: Dialpad Ai
Timeline · 5 updates
  1. investigating Mar 21, 2025, 08:31 PM UTC

    We are currently investigating this issue.

  2. identified Mar 21, 2025, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 21, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 21, 2025, 10:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 21, 2025, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2025

Transcipts and other AI features are impacted

Detected by Pingoru
Mar 18, 2025, 06:53 PM UTC
Resolved
Mar 18, 2025, 07:48 PM UTC
Duration
54m
Affected: Dialpad Ai
Timeline · 3 updates
  1. investigating Mar 18, 2025, 06:53 PM UTC

    We are investigating a potential outage affecting Transcripts and other AI feathres

  2. monitoring Mar 18, 2025, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2025, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Possible issue with transcriptions

Detected by Pingoru
Mar 17, 2025, 05:04 PM UTC
Resolved
Mar 17, 2025, 05:54 PM UTC
Duration
49m
Affected: Dialpad Ai
Timeline · 3 updates
  1. investigating Mar 17, 2025, 05:04 PM UTC

    We are investigating a potential outage with transcriptions

  2. monitoring Mar 17, 2025, 05:37 PM UTC

    We've identified a problematic deployment that we have rolled back now and are now monitoring.

  3. resolved Mar 17, 2025, 05:54 PM UTC

    The issue is now resolved

Read the full incident report →

Minor March 10, 2025

Some customers may be experiencing issues with Ai transcriptions

Detected by Pingoru
Mar 10, 2025, 04:21 PM UTC
Resolved
Mar 10, 2025, 06:01 PM UTC
Duration
1h 40m
Affected: Dialpad Ai
Timeline · 4 updates
  1. investigating Mar 10, 2025, 04:21 PM UTC

    We are currently investigating this issue.

  2. identified Mar 10, 2025, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2025, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →