Is Dialpad down?
Last checked 4m agoNo incidents right now.
Dialpad is operational right now. Last checked 4m ago; the most recent incident resolved 10d ago.
Real-time Dialpad status, recent outages, and incident history: pulled directly from Dialpad's official status page at status.dialpad.com every 5 minutes. Pingoru tracks 18 Dialpad services and has captured 7 incidents in the last 90 days (99.23% uptime). Get email, Slack, Discord, or webhook alerts the moment Dialpad reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 4 updates
- investigating · Oct 20, 2026, 03:49 PM UTC
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
- monitoring · Oct 20, 2026, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Oct 20, 2026, 08:22 PM UTC
We've resolved issues for most customers by now.
- resolved · Oct 20, 2026, 09:54 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 11 updates
- investigating · Oct 20, 2026, 01:44 AM UTC
We are investigating a potential outage for some customers.
- investigating · Oct 20, 2026, 02:18 AM UTC
We are continuing to investigate the issue. Next update in 30 minutes.
- investigating · Oct 20, 2026, 02:45 AM UTC
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- investigating · Oct 20, 2026, 03:16 AM UTC
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- investigating · Oct 20, 2026, 03:46 AM UTC
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
- investigating · Oct 20, 2026, 04:16 AM UTC
We are continuing to test the fix. Next update within 30 minutes.
- identified · Oct 20, 2026, 04:54 AM UTC
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
- monitoring · Oct 20, 2026, 05:17 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating · Oct 20, 2026, 07:28 AM UTC
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
- monitoring · Oct 20, 2026, 08:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 20, 2026, 09:21 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Omnichannel
Timeline · 2 updates
- monitoring · Sep 23, 2026, 05:20 PM UTC
Service degradation affecting some IVR Customers
- resolved · Sep 23, 2026, 06:06 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls
Timeline · 3 updates
- monitoring · Sep 15, 2026, 04:08 PM UTC
Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
- monitoring · Sep 15, 2026, 04:09 PM UTC
We are continuing to monitor for any further issues.
- resolved · Sep 15, 2026, 04:27 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsCarrier Networks: Local NumbersApplication
Timeline · 6 updates
- investigating · Sep 03, 2026, 09:54 AM UTC
We are currently investigating this issue.
- investigating · Sep 03, 2026, 10:06 AM UTC
We are continuing to investigate this issue.
- investigating · Sep 03, 2026, 10:12 AM UTC
We are continuing to investigate this issue.
- identified · Sep 03, 2026, 10:19 AM UTC
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
- monitoring · Sep 03, 2026, 10:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 03, 2026, 10:36 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Dialpad outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 18 components checked every 5 minutesThe longest incident in the last year, Some customers may be experiencing issues making or receiving calls. on March 10, 2026, ran for 2 days.
Most affected components, last 12 months
- Telephony Infrastructure: Inbound Calls10
- Telephony Infrastructure: Outbound Calls9
- Messaging4
- Omnichannel4
- Application3
Latest incidents
- Some customers may be experiencing issues with devices.
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is…
- Some customers may be experiencing issues making or receiving calls.
We are investigating a potential outage for some customers.
- Service degradation affecting some IVR Customers
Service degradation affecting some IVR Customers
- Started Oct 20, 2026, 03:49 PM UTC · Resolved Oct 20, 2026, 09:54 PM UTC · 6h 5m
- Started Oct 20, 2026, 01:44 AM UTC · Resolved Oct 20, 2026, 09:21 AM UTC · 7h 36m
- Started Sep 23, 2026, 05:20 PM UTC · Resolved Sep 23, 2026, 06:06 PM UTC · 45m
- Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls ResolvedStarted Sep 15, 2026, 04:08 PM UTC · Resolved Sep 15, 2026, 04:27 PM UTC · 18m
- Started Sep 03, 2026, 09:54 AM UTC · Resolved Sep 03, 2026, 10:36 AM UTC · 42m
- Partial service disruption ResolvedStarted Sep 01, 2026, 03:25 PM UTC · Resolved Sep 01, 2026, 08:02 PM UTC · 4h 36m
- Some contact center agents may be experiencing issues with being unable to complete a call wrap-up ResolvedStarted Aug 21, 2026, 04:21 PM UTC · Resolved Aug 21, 2026, 05:09 PM UTC · 48m