StarRez Outage History

Started Oct 19, 2026, 01:18 PM UTC· resolved Oct 19, 2026, 06:41 PM UTC

1. investigating Oct 19, 2026, 01:18 PM UTC

   THD customers are experiencing a service disruption caused by an issue with logging. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. identified Oct 19, 2026, 02:20 PM UTC

   THD customers are experiencing a service disruption. The issue has been identified and engineers are actively implementing a fix. The next update is due within 60 minutes, or as warranted by changes in events.

3. monitoring Oct 19, 2026, 03:05 PM UTC

   A fix has been implemented, and all impacted sites should now be restored. StarRez Engineers are actively monitoring to confirm stability.

4. resolved Oct 19, 2026, 06:41 PM UTC

   This incident has been resolved.

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Started Sep 28, 2026, 02:40 PM UTC· resolved Sep 28, 2026, 05:52 PM UTC

1. investigating Sep 28, 2026, 02:40 PM UTC

   Students are currently unable to access THD Self Service. Staff access to The Housing Director is not affected. Engineers are investigating and working to restore service. The next update will be provided within 60 minutes, or sooner if the situation changes.

2. identified Sep 28, 2026, 03:13 PM UTC

   The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.

3. monitoring Sep 28, 2026, 04:02 PM UTC

   All self service sites are now back online. StarRez Engineers are actively monitoring to confirm stability.

4. resolved Sep 28, 2026, 05:52 PM UTC

   This incident has been resolved.

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Started Sep 10, 2026, 06:48 PM UTC· resolved Sep 11, 2026, 12:23 AM UTC

1. investigating Sep 10, 2026, 06:48 PM UTC

   THD customers on the US East server are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. identified Sep 10, 2026, 07:34 PM UTC

   THD customers on the US East server are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

3. identified Sep 10, 2026, 08:17 PM UTC

   We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the US East server. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

4. identified Sep 10, 2026, 10:08 PM UTC

   StarRez Engineers are working with the upstream service provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

5. identified Sep 10, 2026, 10:45 PM UTC

   A mitigation is being attempted by the upstream provider to restore service to US East server. StarRez Engineers are actively monitoring the situation. Further updates will be shared as more information becomes available,

6. identified Sep 10, 2026, 11:44 PM UTC

   Our upstream service provider has mitigated the issue, and we are now seeing service response from our database tier. StarRez Engineers are actively working on service restoration for customer sites and will provide updates once this has been completed

7. monitoring Sep 10, 2026, 11:51 PM UTC

   All customer sites are now back online. StarRez Engineers are actively monitoring to confirm stability.

8. resolved Sep 11, 2026, 12:23 AM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 11:11 PM UTC· resolved Sep 01, 2026, 12:18 AM UTC

1. investigating Aug 31, 2026, 11:11 PM UTC

   Customers in Australia South East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Aug 31, 2026, 11:19 PM UTC

   The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. identified Aug 31, 2026, 11:32 PM UTC

   A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. monitoring Aug 31, 2026, 11:32 PM UTC

   A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team

5. resolved Sep 01, 2026, 12:18 AM UTC

   This incident has been resolved.

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Started Aug 27, 2026, 04:02 PM UTC· resolved Aug 27, 2026, 08:06 PM UTC

1. investigating Aug 27, 2026, 04:02 PM UTC

   THD customers using the SFTP server data-03.datacenter.adirondacksolutions.com are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. investigating Aug 27, 2026, 05:05 PM UTC

   Engineers are actively working to remediate the issue. Next update expected within 60 minutes, or as warranted by a change of events.

3. identified Aug 27, 2026, 05:52 PM UTC

   The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.

4. monitoring Aug 27, 2026, 06:39 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 27, 2026, 08:06 PM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 02:17 PM UTC· resolved Aug 14, 2026, 12:23 AM UTC

1. investigating Aug 13, 2026, 02:17 PM UTC

   We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it. Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send. Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally. Next update expected within 60 minutes, or as warranted by a change of events.

2. investigating Aug 13, 2026, 03:29 PM UTC

   Our upstream provider is continuing to investigate the issue.

3. identified Aug 13, 2026, 04:06 PM UTC

   The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

4. identified Aug 13, 2026, 05:04 PM UTC

   The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

5. identified Aug 13, 2026, 06:14 PM UTC

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

6. identified Aug 13, 2026, 07:43 PM UTC

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

7. identified Aug 13, 2026, 08:07 PM UTC

   Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

8. identified Aug 13, 2026, 09:09 PM UTC

   Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

9. monitoring Aug 13, 2026, 10:34 PM UTC

   Our upstream provider has restored services and we're now seeing the email backlog being processed. Engineers are currently reviewing to confirm email functionality is working as expected for impacted customers. Next update expected within 60 minutes, or as warranted by a change of events.

10. monitoring Aug 13, 2026, 11:12 PM UTC

    We are continuing to monitor for any further issues.

11. resolved Aug 14, 2026, 12:23 AM UTC

    This incident has been resolved.

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Started Aug 13, 2026, 05:19 AM UTC· resolved Aug 13, 2026, 06:30 AM UTC

1. investigating Aug 13, 2026, 05:19 AM UTC

   A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Aug 13, 2026, 05:23 AM UTC

   The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. identified Aug 13, 2026, 05:52 AM UTC

   Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. monitoring Aug 13, 2026, 06:10 AM UTC

   We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team

5. resolved Aug 13, 2026, 06:30 AM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 03:57 AM UTC· resolved Aug 12, 2026, 06:50 AM UTC

1. investigating Aug 12, 2026, 03:57 AM UTC

   THD customers on the ND & Baltimore servers are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. monitoring Aug 12, 2026, 04:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 12, 2026, 06:50 AM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 07:04 PM UTC· resolved Aug 11, 2026, 08:27 PM UTC

1. investigating Aug 11, 2026, 07:04 PM UTC

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. monitoring Aug 11, 2026, 07:20 PM UTC

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. monitoring Aug 11, 2026, 08:27 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 11, 2026, 08:27 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 02:56 PM UTC· resolved Jul 23, 2026, 08:48 PM UTC

1. investigating Jul 23, 2026, 02:56 PM UTC

   Customers in the West US region are currently experiencing a service disruption - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Jul 23, 2026, 03:52 PM UTC

   We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the West US region. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

3. identified Jul 23, 2026, 04:50 PM UTC

   The upstream service provider has confirmed a network infrastructure issue within the West US region. We are actively monitoring the situation. Further updates will be shared as more information becomes available.

4. identified Jul 23, 2026, 06:07 PM UTC

   The upstream service provider has confirmed a network infrastructure issue within the West US region. The upstream issue has not yet been resolved. We are actively following disaster recovery procedures to restore availability for affected customers. Apologies for any inconvenience, StarRez Team

5. monitoring Jul 23, 2026, 06:52 PM UTC

   The upstream service provider has implemented a remediating fix for the network infrastructure issue within the West US region. Customer site functionality will begin to be restored as the fix is rolled out We are actively monitoring the situation. Further updates will be shared as more information becomes available.

6. resolved Jul 23, 2026, 08:48 PM UTC

   This incident has been resolved.

7. postmortem Jul 31, 2026, 01:22 PM UTC

   **Overview** On 23 July 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 14:44 UTC. All affected customer sites were restored to full operation by 19:24 UTC on 23 July 2026. **Root Cause** The disruption was caused by a region-wide networking outage triggered by a upstream service provider. The change caused affected customer environments to become temporarily unavailable for a number of hours while the upstream service provider worked to resolve the networking issues. **Resolution** StarRez engineers identified the issue promptly and took immediate action to confirm the scope of the outage and raise high-severity support cases with the upstream provider. After confirming the outage with the upstream provider, our engineers began executing a disaster recovery plan to bring customer sites back online in a neighboring cloud region. Once the upstream provider resolved the underlying networking issues, all customer sites were restored to their configured cloud region in the West US and were confirmed fully operational by 19:24 UTC, approximately 4.5 hours after the disruption began. **Next Steps** StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.

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Started Jun 26, 2026, 05:53 AM UTC· resolved Jun 26, 2026, 06:13 AM UTC

1. investigating Jun 26, 2026, 05:53 AM UTC

   Customers in the Central US region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Jun 26, 2026, 06:01 AM UTC

   The issue has been identified and engineers are remediating to bring sites back online. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. monitoring Jun 26, 2026, 06:10 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jun 26, 2026, 06:10 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Jun 26, 2026, 06:13 AM UTC

   This incident has been resolved.

6. postmortem Jun 30, 2026, 01:51 AM UTC

   **Overview** On 26 June 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 05:47 UTC. All affected customer sites were restored to full operation by 06:06 UTC on 26 June 2026. **Root Cause** The disruption was caused by a configuration change applied to infrastructure supporting StarRez Cloud in the Central US region. The change caused affected customer environments to become temporarily unavailable while the infrastructure stabilized. **Resolution** StarRez engineers identified the issue promptly and took immediate action to restore the affected infrastructure to a healthy state. All customer sites in the Central US region were confirmed fully operational by 06:06 UTC, approximately 19 minutes after the disruption began. **Next Steps** StarRez is implementing further guardrails around configuration to cloud resources to prevent recurrence of this class of issue in the future.

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Started Jun 12, 2026, 09:26 PM UTC· resolved Jun 13, 2026, 12:14 AM UTC

1. investigating Jun 12, 2026, 09:26 PM UTC

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. monitoring Jun 12, 2026, 10:01 PM UTC

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. resolved Jun 13, 2026, 12:14 AM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 02:45 AM UTC· resolved Jun 11, 2026, 06:03 AM UTC

1. investigating Jun 11, 2026, 02:45 AM UTC

   Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta All other functionality within the StarRez product is not impacted at this time. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Jun 11, 2026, 02:59 AM UTC

   The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. identified Jun 11, 2026, 04:07 AM UTC

   We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. monitoring Jun 11, 2026, 04:48 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 11, 2026, 06:03 AM UTC

   This incident has been resolved.

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Started May 11, 2026, 03:56 PM UTC· resolved May 12, 2026, 03:03 AM UTC

1. investigating May 11, 2026, 03:56 PM UTC

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. identified May 11, 2026, 04:55 PM UTC

   We’ve identified an issue with an upstream service provider that is impacting availability for a number of clients. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

3. identified May 11, 2026, 06:05 PM UTC

   The upstream service provider has confirmed an issue and are in the process of resolving this for our West Central US region. Further updates will be shared as more information becomes available.

4. identified May 11, 2026, 07:09 PM UTC

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

5. identified May 11, 2026, 08:13 PM UTC

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

6. identified May 11, 2026, 09:08 PM UTC

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

7. identified May 11, 2026, 10:15 PM UTC

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

8. identified May 11, 2026, 10:23 PM UTC

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. Customers are starting to come online as this process completes. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

9. identified May 11, 2026, 11:37 PM UTC

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

10. identified May 12, 2026, 12:58 AM UTC

    The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider has identified the root cause and are working on a fix for the issue. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

11. monitoring May 12, 2026, 01:46 AM UTC

    The upstream provider has completed the fix and we are seeing recovery across all impacted sites. StarRez Engineers are continuing to monitor the situation. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

12. resolved May 12, 2026, 03:03 AM UTC

    The issue with the upstream service provider has been resolved. All sites are restored to full function. Sites that had to undergo Disaster Recovery steps will have these finalized and restored to normal during the relevant maintenance windows for those sites. Apologies for the inconvenience StarRez

13. postmortem Jun 19, 2026, 12:56 AM UTC

    ## StarRez Root Cause Analysis ### Overview On 11 May 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 15:56 UTC. All affected customer sites were restored to full operation by 03:03 UTC on 12 May 2026. ### Root Cause The disruption was caused by hardware failures at our upstream service provider's West Central US datacenter. The failures caused the database services underpinning StarRez Cloud applications in that region to become unavailable, taking a number of customer sites offline. ### Resolution Once confirmed as an upstream infrastructure failure, StarRez engineers initiated disaster recovery for the affected region, restoring affected customer environments in an alternate region. Affected sites were progressively restored beginning at approximately 22:23 UTC, with all sites confirmed fully operational by 03:03 UTC on 12 May 2026. Customers recovered via disaster recovery were moved back to the West Central US region during their scheduled maintenance windows later the same day. ### Next Steps StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.

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Started May 08, 2026, 08:37 AM UTC· resolved May 08, 2026, 11:41 AM UTC

1. investigating May 08, 2026, 08:37 AM UTC

   Customers in the East US region are currently experiencing intermittent service disruption. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified May 08, 2026, 09:12 AM UTC

   The issue has been identified, and engineers are currently working to resolve this issue. Customers will continue experiencing intermittent outages whilst the work continues. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. monitoring May 08, 2026, 09:59 AM UTC

   The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable. -Next update expected within 60 minutes, or as warranted by a change of events.

4. monitoring May 08, 2026, 10:14 AM UTC

   All sites are now back online and stable. We will continue to monitor before resolving. -Next update as warranted by a change of events.

5. resolved May 08, 2026, 11:41 AM UTC

   This incident has been resolved.

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Started May 01, 2026, 02:29 PM UTC· resolved May 01, 2026, 04:42 PM UTC

1. investigating May 01, 2026, 02:29 PM UTC

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. identified May 01, 2026, 02:50 PM UTC

   The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.

3. monitoring May 01, 2026, 03:47 PM UTC

   The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.

4. resolved May 01, 2026, 04:42 PM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 11:54 AM UTC· resolved Apr 28, 2026, 12:58 PM UTC

1. monitoring Apr 28, 2026, 11:54 AM UTC

   There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.

2. resolved Apr 28, 2026, 12:58 PM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 10:20 AM UTC· resolved Mar 10, 2026, 02:02 PM UTC

1. investigating Mar 10, 2026, 10:20 AM UTC

   THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. monitoring Mar 10, 2026, 11:32 AM UTC

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

3. monitoring Mar 10, 2026, 12:59 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 10, 2026, 02:02 PM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 11:12 PM UTC· resolved Mar 05, 2026, 01:36 AM UTC

1. investigating Mar 04, 2026, 11:12 PM UTC

   We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.

2. identified Mar 04, 2026, 11:22 PM UTC

   Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.

3. monitoring Mar 04, 2026, 11:42 PM UTC

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

4. resolved Mar 05, 2026, 01:36 AM UTC

   This incident has been resolved

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Started Jan 22, 2026, 11:25 PM UTC· resolved Jan 23, 2026, 08:22 AM UTC

1. investigating Jan 22, 2026, 11:25 PM UTC

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

2. monitoring Jan 22, 2026, 11:26 PM UTC

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

3. monitoring Jan 23, 2026, 06:00 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jan 23, 2026, 08:22 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 09:18 AM UTC· resolved Dec 05, 2025, 11:34 AM UTC

1. investigating Dec 05, 2025, 09:18 AM UTC

   We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.

2. identified Dec 05, 2025, 09:42 AM UTC

   We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required

3. monitoring Dec 05, 2025, 10:30 AM UTC

   The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.

4. resolved Dec 05, 2025, 11:34 AM UTC

   This incident has been resolved

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Started Nov 25, 2025, 05:24 AM UTC· resolved Nov 25, 2025, 10:03 AM UTC

1. investigating Nov 25, 2025, 05:24 AM UTC

   A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Nov 25, 2025, 05:31 AM UTC

   The issue has been identified. Services are now coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. monitoring Nov 25, 2025, 05:37 AM UTC

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team

4. resolved Nov 25, 2025, 10:03 AM UTC

   This incident has been resolved.

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Started Oct 23, 2025, 05:27 PM UTC· resolved Oct 23, 2025, 07:02 PM UTC

1. investigating Oct 23, 2025, 05:27 PM UTC

   We are seeing backend instability in the South Central US region causing a service disruption to customer applications - Engineers are actively working with our backend vendor to determine the root cause - Next update expected within 60 minutes, or as warranted by a change of events.

2. identified Oct 23, 2025, 05:42 PM UTC

   Preventative action is now being taken to prevent any further impact to customers within this region. - Next update as warranted by a change of events.

3. monitoring Oct 23, 2025, 06:02 PM UTC

   Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.

4. resolved Oct 23, 2025, 07:02 PM UTC

   Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.

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Started Oct 14, 2025, 11:38 PM UTC· resolved Oct 15, 2025, 02:42 AM UTC

1. monitoring Oct 14, 2025, 11:38 PM UTC

   There has been networking issues with our upstream provider which is impacting The Housing Director and related services in all regions. All sites are back online. We will continue monitoring the situation.

2. resolved Oct 15, 2025, 02:42 AM UTC

   This incident has been resolved.

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Started Sep 27, 2025, 01:05 AM UTC· resolved Sep 27, 2025, 04:38 AM UTC

1. investigating Sep 27, 2025, 01:05 AM UTC

   We are investigating a service disruption affecting customers in the Switzerland North region. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. identified Sep 27, 2025, 01:23 AM UTC

   We have identified that an upstream storage issue that is causing disruption to services in Switzerland North. We are continuing to investigate and escalate with the provider to remediate. Next update expected within 60 minutes, or sooner if circumstances change.

3. identified Sep 27, 2025, 02:32 AM UTC

   We have escalated the issue with our upstream provider and continue to monitor their investigation into the Switzerland North region. In parallel, we are commencing a disaster recovery failover to another region to restore service availability for impacted customers. Next update will be provided within 60 minutes, or sooner if new information becomes available.

4. monitoring Sep 27, 2025, 03:35 AM UTC

   Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.

5. resolved Sep 27, 2025, 04:38 AM UTC

   Services in the Switzerland North region have remained stable and performant for the past hour. The incident is now considered resolved.

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