StarRez experienced a critical incident on October 23, 2025 affecting South Central US, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2025, 05:27 PM UTC
We are seeing backend instability in the South Central US region causing a service disruption to customer applications - Engineers are actively working with our backend vendor to determine the root cause - Next update expected within 60 minutes, or as warranted by a change of events.
- identified Oct 23, 2025, 05:42 PM UTC
Preventative action is now being taken to prevent any further impact to customers within this region. - Next update as warranted by a change of events.
- monitoring Oct 23, 2025, 06:02 PM UTC
Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.
- resolved Oct 23, 2025, 07:02 PM UTC
Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.