StarRez experienced a major incident on August 13, 2026 affecting Australia East, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 05:19 AM UTC
A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 13, 2026, 05:23 AM UTC
The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 13, 2026, 05:52 AM UTC
Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Aug 13, 2026, 06:10 AM UTC
We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved Aug 13, 2026, 06:30 AM UTC
This incident has been resolved.