StarRez experienced a notice incident on December 5, 2025 affecting Australia East and Australia Southeast and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Australia EastAustralia SoutheastCanada CentralCanada EastCentral USEast USEast US 2France CentralNorth Central USNorth Europe
Update timeline
- investigating Dec 05, 2025, 09:18 AM UTC
We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.
- identified Dec 05, 2025, 09:42 AM UTC
We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required
- monitoring Dec 05, 2025, 10:30 AM UTC
The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.
- resolved Dec 05, 2025, 11:34 AM UTC
This incident has been resolved