Is StarRez down?

Last checked 1m ago
Current status
StarRez is up

No incidents right now.

Official status page: https://status.starrezcloud.io · Polled every 5 minutes · 32 components tracked

StarRez is operational right now. Last checked 1m ago; the most recent incident resolved 7d ago.

Real-time StarRez status, recent outages, and incident history — pulled directly from StarRez's official status page at https://status.starrezcloud.io every 5 minutes. Pingoru tracks 32 StarRez services and has captured 10 incidents in the last 90 days (99.37% uptime). Get email, Slack, Discord, or webhook alerts the moment StarRez reports a new incident — free for 5 monitors, no credit card.

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StarRez uptime 99.37% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 5h 35m
    Started Sep 10, 2026, 06:48 PM UTC · Resolved Sep 11, 2026, 12:23 AM UTC
    The Housing Director Cloud Services
    Timeline · 8 updates
    • investigating · Sep 10, 2026, 06:48 PM UTC

      THD customers on the US East server are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

    • identified · Sep 10, 2026, 07:34 PM UTC

      THD customers on the US East server are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

    • identified · Sep 10, 2026, 08:17 PM UTC

      We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the US East server. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

    • identified · Sep 10, 2026, 10:08 PM UTC

      StarRez Engineers are working with the upstream service provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

    • identified · Sep 10, 2026, 10:45 PM UTC

      A mitigation is being attempted by the upstream provider to restore service to US East server. StarRez Engineers are actively monitoring the situation. Further updates will be shared as more information becomes available,

    • identified · Sep 10, 2026, 11:44 PM UTC

      Our upstream service provider has mitigated the issue, and we are now seeing service response from our database tier. StarRez Engineers are actively working on service restoration for customer sites and will provide updates once this has been completed

    • monitoring · Sep 10, 2026, 11:51 PM UTC

      All customer sites are now back online. StarRez Engineers are actively monitoring to confirm stability.

    • resolved · Sep 11, 2026, 12:23 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 7m
    Started Aug 31, 2026, 11:11 PM UTC · Resolved Sep 01, 2026, 12:18 AM UTC
    Australia Southeast
    Timeline · 5 updates
    • investigating · Aug 31, 2026, 11:11 PM UTC

      Customers in Australia South East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Aug 31, 2026, 11:19 PM UTC

      The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Aug 31, 2026, 11:32 PM UTC

      A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • monitoring · Aug 31, 2026, 11:32 PM UTC

      A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • resolved · Sep 01, 2026, 12:18 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 4h 4m
    Started Aug 27, 2026, 04:02 PM UTC · Resolved Aug 27, 2026, 08:06 PM UTC
    The Housing Director Cloud Services
    Timeline · 5 updates
    • investigating · Aug 27, 2026, 04:02 PM UTC

      THD customers using the SFTP server data-03.datacenter.adirondacksolutions.com are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

    • investigating · Aug 27, 2026, 05:05 PM UTC

      Engineers are actively working to remediate the issue.   Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Aug 27, 2026, 05:52 PM UTC

      The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.

    • monitoring · Aug 27, 2026, 06:39 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Aug 27, 2026, 08:06 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 10h 6m
    Started Aug 13, 2026, 02:17 PM UTC · Resolved Aug 14, 2026, 12:23 AM UTC
    The Housing Director Cloud Services
    Timeline · 11 updates
    • investigating · Aug 13, 2026, 02:17 PM UTC

      We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it. Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send. Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally. Next update expected within 60 minutes, or as warranted by a change of events.

    • investigating · Aug 13, 2026, 03:29 PM UTC

      Our upstream provider is continuing to investigate the issue.

    • identified · Aug 13, 2026, 04:06 PM UTC

      The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Aug 13, 2026, 05:04 PM UTC

      The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Aug 13, 2026, 06:14 PM UTC

      While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Aug 13, 2026, 07:43 PM UTC

      While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Aug 13, 2026, 08:07 PM UTC

      Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

    • identified · Aug 13, 2026, 09:09 PM UTC

      Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

    • monitoring · Aug 13, 2026, 10:34 PM UTC

      Our upstream provider has restored services and we're now seeing the email backlog being processed. Engineers are currently reviewing to confirm email functionality is working as expected for impacted customers. Next update expected within 60 minutes, or as warranted by a change of events.

    • monitoring · Aug 13, 2026, 11:12 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Aug 14, 2026, 12:23 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1h 11m
    Started Aug 13, 2026, 05:19 AM UTC · Resolved Aug 13, 2026, 06:30 AM UTC
    Australia East
    Timeline · 5 updates
    • investigating · Aug 13, 2026, 05:19 AM UTC

      A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Aug 13, 2026, 05:23 AM UTC

      The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Aug 13, 2026, 05:52 AM UTC

      Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • monitoring · Aug 13, 2026, 06:10 AM UTC

      We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • resolved · Aug 13, 2026, 06:30 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full StarRez outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse StarRez outage history →

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Outage history

Past 90 days · 9 incidents View full outage history →