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Last checked 2m ago
Current status
StarRez is up

No incidents right now.

StarRez is operational right now. Last checked 2m ago; the most recent incident resolved 6d ago.

Real-time StarRez status, recent outages, and incident history: pulled directly from StarRez's official status page at status.starrezcloud.io every 5 minutes. Pingoru tracks 32 StarRez services and has captured 12 incidents in the last 90 days (99.90% uptime). Get email, Slack, Discord, or webhook alerts the moment StarRez reports a new incident, free for 3 monitors, no credit card.

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StarRez uptime 99.90% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 3m
    Started Oct 27, 2026, 03:12 PM UTC · Resolved Oct 27, 2026, 06:15 PM UTC
    West Europe
    Timeline · 4 updates
    • investigating · Oct 27, 2026, 03:12 PM UTC

      We are investigating an issue affecting access to StarRez sites hosted in our West Europe region. Some or all pages may fail to load or may time out. The issue began at approximately 14:35 UTC on 27 October 2026. Our engineering team is actively investigating and we will provide an update within 60 minutes, or sooner if we have more information.

    • identified · Oct 27, 2026, 03:44 PM UTC

      The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • monitoring · Oct 27, 2026, 04:18 PM UTC

      An upstream provider has remedied the issue, and we are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • resolved · Oct 27, 2026, 06:15 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 3h 12m
    Started Oct 27, 2026, 01:41 PM UTC · Resolved Oct 27, 2026, 04:54 PM UTC
    The Housing Director Cloud Services
    Timeline · 5 updates
    • investigating · Oct 27, 2026, 01:41 PM UTC

      THD customers are experiencing an SSO login service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

    • identified · Oct 27, 2026, 03:02 PM UTC

      THD customers experienced SSO login failures. The issue was caused by an upstream provider, and a fix has been implemented. The next update is due within 60 minutes, or as warranted by changes in events.

    • monitoring · Oct 27, 2026, 03:47 PM UTC

      A fix has been implemented, and all impacted sites should now be restored. StarRez Engineers are actively monitoring to confirm stability.

    • monitoring · Oct 27, 2026, 04:32 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Oct 27, 2026, 04:54 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 3h 32m
    Started Oct 23, 2026, 08:45 PM UTC · Resolved Oct 24, 2026, 12:18 AM UTC
    Single Sign On Service
    Timeline · 4 updates
    • investigating · Oct 23, 2026, 08:45 PM UTC

      College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

    • identified · Oct 23, 2026, 09:52 PM UTC

      The issue has been identified, and Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

    • monitoring · Oct 23, 2026, 10:46 PM UTC

      A fix has been implemented, and all impacted sites should now be restored. Engineers are actively monitoring to confirm stability.

    • resolved · Oct 24, 2026, 12:18 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 5h 23m
    Started Oct 19, 2026, 01:18 PM UTC · Resolved Oct 19, 2026, 06:41 PM UTC
    The Housing Director Cloud Services
    Timeline · 4 updates
    • investigating · Oct 19, 2026, 01:18 PM UTC

      THD customers are experiencing a service disruption caused by an issue with logging. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

    • identified · Oct 19, 2026, 02:20 PM UTC

      THD customers are experiencing a service disruption. The issue has been identified and engineers are actively implementing a fix. The next update is due within 60 minutes, or as warranted by changes in events.

    • monitoring · Oct 19, 2026, 03:05 PM UTC

      A fix has been implemented, and all impacted sites should now be restored. StarRez Engineers are actively monitoring to confirm stability.

    • resolved · Oct 19, 2026, 06:41 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 3h 12m
    Started Sep 28, 2026, 02:40 PM UTC · Resolved Sep 28, 2026, 05:52 PM UTC
    The Housing Director Cloud Services
    Timeline · 4 updates
    • investigating · Sep 28, 2026, 02:40 PM UTC

      Students are currently unable to access THD Self Service. Staff access to The Housing Director is not affected. Engineers are investigating and working to restore service. The next update will be provided within 60 minutes, or sooner if the situation changes.

    • identified · Sep 28, 2026, 03:13 PM UTC

      The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.

    • monitoring · Sep 28, 2026, 04:02 PM UTC

      All self service sites are now back online. StarRez Engineers are actively monitoring to confirm stability.

    • resolved · Sep 28, 2026, 05:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full StarRez outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse StarRez outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 32 components checked every 5 minutes
54incidents recorded
26last 12 months
12last 90 days
4 hourstypical duration, 12 months

The longest incident in the last year, Service Disruption: West Central US on May 11, 2026, ran for 11 hours. 9 maintenance windows announced in the same period.

Most affected components, last 12 months

  • The Housing Director Cloud Services10
  • Australia East3
  • Australia Southeast3
  • Central US3
  • East US3

Latest incidents

  • Service disruption - West Europe October 27, 2026 · 3 hours · major outage

    We are investigating an issue affecting access to StarRez sites hosted in our West Europe region. Some or all pages may fail to load or may time out. The issue…

  • Service Disruption - THD SSO login issue October 27, 2026 · 3 hours · major outage

    THD customers are experiencing an SSO login service disruption. Engineers are actively working to remediate the issue. The next update is due within 60…

  • Collegepads Service Disruption October 23, 2026 · 4 hours · major outage

    College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes…

Outage history

Past 90 days · 12 incidents View full outage history →