Is StarRez down?

Last checked 5m ago
Current status
StarRez is up

No incidents right now.

Official status page: https://status.starrezcloud.io · Polled every 5 minutes · 32 components tracked

StarRez is operational right now. Last checked 5m ago; the most recent incident resolved 21h ago.

Real-time StarRez status, recent outages, and incident history — pulled directly from StarRez's official status page at https://status.starrezcloud.io every 5 minutes. Pingoru tracks 32 StarRez services and has captured 9 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment StarRez reports a new incident — free for 5 monitors, no credit card.

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StarRez uptime 98.61% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 2h 47m
    Started Jun 12, 2026, 09:26 PM UTC · Resolved Jun 13, 2026, 12:14 AM UTC
    Partner Sites
    Timeline · 3 updates
    • investigating · Jun 12, 2026, 09:26 PM UTC

      College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

    • monitoring · Jun 12, 2026, 10:01 PM UTC

      The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

    • resolved · Jun 13, 2026, 12:14 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 3h 17m
    Started Jun 11, 2026, 02:45 AM UTC · Resolved Jun 11, 2026, 06:03 AM UTC
    Australia EastAustralia SoutheastCanada CentralCanada EastCentral USEast USEast US 2France CentralNorth Central USNorth Europe
    Timeline · 5 updates
    • investigating · Jun 11, 2026, 02:45 AM UTC

      Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta All other functionality within the StarRez product is not impacted at this time. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Jun 11, 2026, 02:59 AM UTC

      The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · Jun 11, 2026, 04:07 AM UTC

      We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • monitoring · Jun 11, 2026, 04:48 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jun 11, 2026, 06:03 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 11h 6m
    Started May 11, 2026, 03:56 PM UTC · Resolved May 12, 2026, 03:03 AM UTC
    West Central US
    Timeline · 12 updates
    • investigating · May 11, 2026, 03:56 PM UTC

      We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

    • identified · May 11, 2026, 04:55 PM UTC

      We’ve identified an issue with an upstream service provider that is impacting availability for a number of clients. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 06:05 PM UTC

      The upstream service provider has confirmed an issue and are in the process of resolving this for our West Central US region. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 07:09 PM UTC

      The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 08:13 PM UTC

      The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 09:08 PM UTC

      The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 10:15 PM UTC

      The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

    • identified · May 11, 2026, 10:23 PM UTC

      The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. Customers are starting to come online as this process completes. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

    • identified · May 11, 2026, 11:37 PM UTC

      The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

    • identified · May 12, 2026, 12:58 AM UTC

      The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider has identified the root cause and are working on a fix for the issue. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

    • monitoring · May 12, 2026, 01:46 AM UTC

      The upstream provider has completed the fix and we are seeing recovery across all impacted sites. StarRez Engineers are continuing to monitor the situation. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

    • resolved · May 12, 2026, 03:03 AM UTC

      The issue with the upstream service provider has been resolved. All sites are restored to full function. Sites that had to undergo Disaster Recovery steps will have these finalized and restored to normal during the relevant maintenance windows for those sites. Apologies for the inconvenience StarRez

    Latest: The issue with the upstream service provider has been resolved. All sites are restored to full function. Sites that had to undergo Disaster Recovery steps will have these finalized…

  4. Resolved 3h 4m
    Started May 08, 2026, 08:37 AM UTC · Resolved May 08, 2026, 11:41 AM UTC
    East US
    Timeline · 5 updates
    • investigating · May 08, 2026, 08:37 AM UTC

      Customers in the East US region are currently experiencing intermittent service disruption. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • identified · May 08, 2026, 09:12 AM UTC

      The issue has been identified, and engineers are currently working to resolve this issue. Customers will continue experiencing intermittent outages whilst the work continues. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

    • monitoring · May 08, 2026, 09:59 AM UTC

      The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable. -Next update expected within 60 minutes, or as warranted by a change of events.

    • monitoring · May 08, 2026, 10:14 AM UTC

      All sites are now back online and stable. We will continue to monitor before resolving. -Next update as warranted by a change of events.

    • resolved · May 08, 2026, 11:41 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 2h 13m
    Started May 01, 2026, 02:29 PM UTC · Resolved May 01, 2026, 04:42 PM UTC
    North Central US
    Timeline · 4 updates
    • investigating · May 01, 2026, 02:29 PM UTC

      We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

    • identified · May 01, 2026, 02:50 PM UTC

      The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.

    • monitoring · May 01, 2026, 03:47 PM UTC

      The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.

    • resolved · May 01, 2026, 04:42 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full StarRez outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 6 incidents View full outage history →