StarRez incident
Intermittent Service Disruption - Global - AI Functionality
Resolved after 3 hours 17 minutes, affecting Australia East and Australia Southeast and 1 more, on June 11, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 11, 2026, 02:45 AM UTC
Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta All other functionality within the StarRez product is not impacted at this time. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Jun 11, 2026, 02:59 AM UTC
The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Jun 11, 2026, 04:07 AM UTC
We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Jun 11, 2026, 04:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 06:03 AM UTC
This incident has been resolved.
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