StarRez experienced a minor incident on March 4, 2026 affecting StarRez Cloud Payment Service, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
StarRez Cloud Payment Service
Update timeline
- investigating Mar 04, 2026, 11:12 PM UTC
We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.
- identified Mar 04, 2026, 11:22 PM UTC
Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.
- monitoring Mar 04, 2026, 11:42 PM UTC
Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.
- resolved Mar 05, 2026, 01:36 AM UTC
This incident has been resolved