StarRez experienced a major incident on August 27, 2026 affecting The Housing Director Cloud Services, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 04:02 PM UTC
THD customers using the SFTP server data-03.datacenter.adirondacksolutions.com are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- investigating Aug 27, 2026, 05:05 PM UTC
Engineers are actively working to remediate the issue. Next update expected within 60 minutes, or as warranted by a change of events.
- identified Aug 27, 2026, 05:52 PM UTC
The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Aug 27, 2026, 06:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 08:06 PM UTC
This incident has been resolved.