StarRez experienced a notice incident on August 12, 2026 affecting The Housing Director Cloud Services, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
The Housing Director Cloud Services
Update timeline
- investigating Aug 12, 2026, 03:57 AM UTC
THD customers on the ND & Baltimore servers are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Aug 12, 2026, 04:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 06:50 AM UTC
This incident has been resolved.