StarRez experienced a critical incident on September 28, 2026 affecting The Housing Director Cloud Services, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
The Housing Director Cloud Services
Update timeline
- investigating Sep 28, 2026, 02:40 PM UTC
Students are currently unable to access THD Self Service. Staff access to The Housing Director is not affected. Engineers are investigating and working to restore service. The next update will be provided within 60 minutes, or sooner if the situation changes.
- identified Sep 28, 2026, 03:13 PM UTC
The issue has been identified and engineers are remediating. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Sep 28, 2026, 04:02 PM UTC
All self service sites are now back online. StarRez Engineers are actively monitoring to confirm stability.
- resolved Sep 28, 2026, 05:52 PM UTC
This incident has been resolved.