StarRez experienced a major incident on October 19, 2026 affecting The Housing Director Cloud Services, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 01:18 PM UTC
THD customers are experiencing a service disruption caused by an issue with logging. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- identified Oct 19, 2026, 02:20 PM UTC
THD customers are experiencing a service disruption. The issue has been identified and engineers are actively implementing a fix. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Oct 19, 2026, 03:05 PM UTC
A fix has been implemented, and all impacted sites should now be restored. StarRez Engineers are actively monitoring to confirm stability.
- resolved Oct 19, 2026, 06:41 PM UTC
This incident has been resolved.