StarRez Outage History
StarRez is up right nowPingoru has recorded 54 incidents for StarRez: 25 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 16 of 744 (2%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 1 | 6 of 744 (1%) |
| August 2026 | 6 | 20 of 744 (3%) |
| September 2026 | 2 | 9 of 720 (1%) |
| October 2026 | 2 | 9 of 587 (2%) |
Incidents, newest first
Critical September 27, 2025 Service Disruption - Switzerland North 3h 32m Switzerland North
Started Sep 27, 2025, 01:05 AM UTC· resolved Sep 27, 2025, 04:38 AM UTC
- investigating Sep 27, 2025, 01:05 AM UTC
We are investigating a service disruption affecting customers in the Switzerland North region. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Sep 27, 2025, 01:23 AM UTC
We have identified that an upstream storage issue that is causing disruption to services in Switzerland North. We are continuing to investigate and escalate with the provider to remediate. Next update expected within 60 minutes, or sooner if circumstances change.
- identified Sep 27, 2025, 02:32 AM UTC
We have escalated the issue with our upstream provider and continue to monitor their investigation into the Switzerland North region. In parallel, we are commencing a disaster recovery failover to another region to restore service availability for impacted customers. Next update will be provided within 60 minutes, or sooner if new information becomes available.
- monitoring Sep 27, 2025, 03:35 AM UTC
Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.
- resolved Sep 27, 2025, 04:38 AM UTC
Services in the Switzerland North region have remained stable and performant for the past hour. The incident is now considered resolved.
Notice September 17, 2025 Service Disruption - Database Refresh Services - Global 2h 48m
Started Sep 17, 2025, 10:00 PM UTC· resolved Sep 18, 2025, 12:48 AM UTC
- identified Sep 17, 2025, 10:00 PM UTC
We are aware of an issue affecting Database Refreshes. We have identified the cause and our team is actively working on a fix. Further updates will be shared as they become available. Apologies for any inconvenience, StarRez Team
- resolved Sep 18, 2025, 12:48 AM UTC
This incident has been resolved.
Major May 27, 2025 Service Disruption - WestUS2 1h West US 2
Started May 27, 2025, 05:47 AM UTC· resolved May 27, 2025, 06:48 AM UTC
- investigating May 27, 2025, 05:47 AM UTC
Customers in the WestUS2 are currently experiencing intermittent service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 27, 2025, 06:15 AM UTC
The issue has been identified and mitigations put in place. Customer sites are now back online. Engineers are actively monitoring the situation and will close the outage once stability has been confirmed. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved May 27, 2025, 06:48 AM UTC
This incident has been resolved.
Major May 26, 2025 Service Disruption - Canada East 1h 14m Canada East
Started May 26, 2025, 12:26 AM UTC· resolved May 26, 2025, 01:40 AM UTC
- investigating May 26, 2025, 12:26 AM UTC
Customers in the Canada East region are currently having a partial service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified May 26, 2025, 12:35 AM UTC
The issue has been identified and mitigated. Customer sites are now recovering. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 26, 2025, 12:45 AM UTC
Customer sites are back online. Engineers are now monitoring for stability before closing out this incident. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved May 26, 2025, 01:40 AM UTC
This incident has been resolved.
Minor April 30, 2025 Service Disruption - Global - Drag and Drop Email Wizard 7h 34m Email Sending, Australia East, Australia Southeast, Canada Central and 17 more
Started Apr 30, 2025, 02:53 AM UTC· resolved Apr 30, 2025, 10:28 AM UTC
- investigating Apr 30, 2025, 02:53 AM UTC
StarRez is aware of an issue with the drag and drop email wizard that is preventing templates from being edited, or new templates from being added. Any previously existing templates will continue to work as expected. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Apr 30, 2025, 03:21 AM UTC
The issue has been identified and StarRez engineers are currently implementing a fix. Once complete, StarRez will begin rolling this out to all customers sites. - Next update expected within 2hrs, or as warranted by a change of events.
- identified Apr 30, 2025, 05:33 AM UTC
Engineers are performing final validation of a fix before a wider rollout is initiated. We would like to confirm again that this issue only impacts editing and creation of email templates via the new drag & drop email wizard. Email sending is not impacted for emails using existing templates. The classic email wizard remains unaffected by this issue. - Next update expected within the next 2hrs, or as warranted by a change of events.
- identified Apr 30, 2025, 07:08 AM UTC
This issue has now been resolved. Email templates can now be created and updated via the new Drag & Drop Email wizard. Our Engineers will continue to monitor for any issues.
- monitoring Apr 30, 2025, 07:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 10:28 AM UTC
This incident has been resolved.
Major April 2, 2025 Service Disruption - Multiple Regions 2h 27m Australia East, Australia Southeast, Canada Central
Started Apr 02, 2025, 11:28 PM UTC· resolved Apr 03, 2025, 01:55 AM UTC
- investigating Apr 02, 2025, 11:28 PM UTC
Customers in the Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- investigating Apr 02, 2025, 11:30 PM UTC
Customers in the Australia East, Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- identified Apr 03, 2025, 12:03 AM UTC
Preventative action has taken place to prevent any further impact to customers within Australia Southeast & Canada Central. Preventative action is still being performed in Australia East Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Apr 03, 2025, 12:08 AM UTC
The service disruption in the Australia East, Australia South East and Canada Central regions has been resolved. Engineers will continue to monitor these regions
- resolved Apr 03, 2025, 01:55 AM UTC
This incident has been resolved.
Minor March 27, 2025 Service Disruption - Adobe Sign Customers 50m Canada Central, Canada East, Central US, East US and 13 more
Started Mar 27, 2025, 11:57 AM UTC· resolved Mar 27, 2025, 12:47 PM UTC
- identified Mar 27, 2025, 11:57 AM UTC
We have identified an issue causing customers to lose Adobe Sign functionality. Customers with Adobe Sign and vanity domains on their Portalx will have lost both Adobe Sign and vanity domain functionality. Engineers are currently rolling out a fix for this issue with some sites functionality already restored
- monitoring Mar 27, 2025, 12:08 PM UTC
A fix has been implemented with all sites functionality restored.
- resolved Mar 27, 2025, 12:47 PM UTC
This incident has been resolved.
Minor March 19, 2025 Network Degradation in East US 1h 1m East US
Started Mar 19, 2025, 12:34 AM UTC· resolved Mar 19, 2025, 01:35 AM UTC
- monitoring Mar 19, 2025, 12:34 AM UTC
We are currently investigating a network degradation issue in East US that may result in increased latency. Our team is actively monitoring the situation.
- monitoring Mar 19, 2025, 12:39 AM UTC
We have received confirmation from our upstream vendor regarding ongoing issues and are actively monitoring the situation.
- resolved Mar 19, 2025, 01:35 AM UTC
This incident has been resolved.
Critical January 17, 2025 Service Disruption - South Africa Region 43m South Africa North
Started Jan 17, 2025, 01:19 AM UTC· resolved Jan 17, 2025, 02:03 AM UTC
- investigating Jan 17, 2025, 01:19 AM UTC
Customers in the South Africa region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Jan 17, 2025, 01:38 AM UTC
The source of the issue has been identified and infrastructure is now back online
- resolved Jan 17, 2025, 02:03 AM UTC
This incident has been resolved.