StarRez experienced a major incident on May 1, 2026 affecting North Central US, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
North Central US
Update timeline
- investigating May 01, 2026, 02:29 PM UTC
We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.
- identified May 01, 2026, 02:50 PM UTC
The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.
- monitoring May 01, 2026, 03:47 PM UTC
The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.
- resolved May 01, 2026, 04:42 PM UTC
This incident has been resolved.