StarRez incident
Unscheduled THD Service Outage - [all sites] [newport]
Affected components
The Housing Director Cloud Services
Update timeline
- investigating Mar 10, 2026, 10:20 AM UTC
THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Mar 10, 2026, 11:32 AM UTC
Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.
- monitoring Mar 10, 2026, 12:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 02:02 PM UTC
This incident has been resolved.
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