StarRez incident

Unscheduled THD Service Outage - [all sites] [newport]

Notice Resolved View vendor source →

StarRez experienced a notice incident on March 10, 2026 affecting The Housing Director Cloud Services, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 10:20 AM UTC
Resolved
Mar 10, 2026, 02:02 PM UTC
Duration
3h 41m
Detected by Pingoru
Mar 10, 2026, 10:20 AM UTC

Affected components

The Housing Director Cloud Services

Update timeline

  1. investigating Mar 10, 2026, 10:20 AM UTC

    THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

  2. monitoring Mar 10, 2026, 11:32 AM UTC

    Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

  3. monitoring Mar 10, 2026, 12:59 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 10, 2026, 02:02 PM UTC

    This incident has been resolved.