Snapdocs had 42 outages in the last 2 years totaling 547h 31m of downtime — averaging 1.7 incidents per month.
There were 42 Snapdocs outages since October 8, 2024 totaling 547h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified and fixed an issue affecting document processing times within closing creation. Our team is monitoring for results. Please contact [email protected] for any further questions.
This incident has been resolved.
We are currently investigating delays within Snapdocs
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We continue to investigate delays within Snapdocs. Please email [email protected] with any questions
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently investigating errors accessing our website
We are continuing to work on a fix for this issue.
We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.
This incident has been resolved.
Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.
We are continuing to investigate the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the delays on QC Funding.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery. Microsoft's Status page- https://status.cloud.microsoft/
This incident has been resolved.
We are currently investigating an issue where users who are logging in receive an error message.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.
We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions.
This incident has been resolved.
Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/
We are continuing to investigate this issue.
This incident has been resolved.
Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/
We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.
A fix has been implemented and we are monitoring the results for delays in document processing.
This incident has been resolved.
We are experiencing network connectivity issues.
We are continuing to investigate this issue.
We have identified that the Snapdocs platform is experiencing network latency tied to the third party vendor outage, Cloudflare, we are currently waiting for service to be restored and continuing to monitor closely.
Our 3rd party vendor has begun restoring service. Some customers may still experience intermittent issues as the vendor continues to deploy mitigations.
Service has been broadly restored, however some customers may continue to experience intermittent issues as our vendor addresses isolated issues.
This incident has been resolved.
Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.
We continue to investigate this issue. For the quickest resolution, please email [email protected].
A fix has been implemented and we are monitoring the results.
This incident has been upgraded to a larger incident
Snapdocs is currently investigating an issue with SSO logins
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've resolved the recent system latency on the Snapdocs website. Our team has thoroughly investigated and implemented a fix.
This incident has been resolved.
We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs scheduled maintenance for April 5 has been completed