Snapdocs incident

System Latency Delays - AWS Impact

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on October 20, 2025 affecting Notary Connect and Twilio SMS and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:50 PM UTC
Resolved
Oct 21, 2025, 09:42 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 20, 2025, 05:50 PM UTC

Affected components

Notary ConnectTwilio SMSClosings

Update timeline

  1. identified Oct 20, 2025, 05:50 PM UTC

    Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback

  2. monitoring Oct 20, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 11:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 09:42 PM UTC

    This incident has been resolved.