Snapdocs experienced a major incident on November 18, 2025 affecting Notary Connect and Closings and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:17 PM UTC
We are experiencing network connectivity issues.
- investigating Nov 18, 2025, 02:24 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:26 PM UTC
We have identified that the Snapdocs platform is experiencing network latency tied to the third party vendor outage, Cloudflare, we are currently waiting for service to be restored and continuing to monitor closely.
- monitoring Nov 18, 2025, 02:48 PM UTC
Our 3rd party vendor has begun restoring service. Some customers may still experience intermittent issues as the vendor continues to deploy mitigations.
- monitoring Nov 18, 2025, 03:59 PM UTC
Service has been broadly restored, however some customers may continue to experience intermittent issues as our vendor addresses isolated issues.
- resolved Nov 18, 2025, 05:55 PM UTC
This incident has been resolved.