Snapdocs incident

SMS + MFA Delivery Issues

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on October 20, 2025 affecting Notary Connect and Twilio SMS and 1 more component, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:46 AM UTC
Resolved
Oct 20, 2025, 05:53 PM UTC
Duration
6h 7m
Detected by Pingoru
Oct 20, 2025, 11:46 AM UTC

Affected components

Notary ConnectTwilio SMSClosings

Update timeline

  1. identified Oct 20, 2025, 11:46 AM UTC

    We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

  2. identified Oct 20, 2025, 12:37 PM UTC

    We continue to investigate this issue. For the quickest resolution, please email [email protected].

  3. monitoring Oct 20, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 05:53 PM UTC

    This incident has been upgraded to a larger incident