Snapdocs incident

Intermittent System Latency

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on September 17, 2025 affecting Notary Connect and Closings, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:49 PM UTC
Resolved
Sep 17, 2025, 08:10 PM UTC
Duration
2h 20m
Detected by Pingoru
Sep 17, 2025, 05:49 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. investigating Sep 17, 2025, 05:49 PM UTC

    We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

  2. investigating Sep 17, 2025, 06:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 17, 2025, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2025, 08:10 PM UTC

    This incident has been resolved.