Snapdocs experienced a minor incident on October 13, 2025 affecting Closings, lasting 8d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- investigating Oct 13, 2025, 04:33 PM UTC
We are currently investigating issues affecting parser submissions from Encompass.
- identified Oct 13, 2025, 05:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 13, 2025, 06:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 13, 2025, 11:45 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 14, 2025, 05:17 PM UTC
We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.
- identified Oct 17, 2025, 12:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 17, 2025, 04:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 17, 2025, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 09:44 PM UTC
This incident has been resolved.