SMS-Magic incident

Carrier Partner Incident - Toll-Free SMS Delivery Failures

SMS-Magic experienced a minor incident on May 12, 2026 affecting Message Delivery Service, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 12:53 PM UTC
Resolved: May 12, 2026, 05:04 PM UTC
Duration: 4h 11m
Detected by Pingoru: May 12, 2026, 12:53 PM UTC

Affected components

Message Delivery Service

Update timeline

investigating May 12, 2026, 12:53 PM UTC

Start Time : May 12, 2026 - 00:54 PDT We have received a notification regarding a carrier-partner incident currently impacting toll-free SMS services. Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free. The cause of this issue is under investigation at this time.
resolved May 12, 2026, 05:04 PM UTC

Incident resolved Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 12, 09:51 PDT