SMS-Magic incident

Carrier Partner Incident - Viaero Toll-Free and Long codes SMS Delivery Delays

SMS-Magic experienced a minor incident on May 21, 2026 affecting Message Delivery Service, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2026, 06:43 PM UTC
Resolved: May 22, 2026, 12:55 PM UTC
Duration: 18h 12m
Detected by Pingoru: May 21, 2026, 06:43 PM UTC

Affected components

Message Delivery Service

Update timeline

investigating May 21, 2026, 06:43 PM UTC

Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.
monitoring May 21, 2026, 08:58 PM UTC

Incident status: Monitoring A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.
resolved May 22, 2026, 12:55 PM UTC

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 15:59 PDT