SMS-Magic incident

Carrier Partner Incident: Verizon SMS & MMS Latency (Long Code, Short Code and TFN)

SMS-Magic experienced a minor incident on May 27, 2026 affecting Message Delivery Service, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started: May 27, 2026, 05:39 PM UTC
Resolved: May 27, 2026, 10:14 PM UTC
Duration: 4h 34m
Detected by Pingoru: May 27, 2026, 05:39 PM UTC

Affected components

Message Delivery Service

Update timeline

investigating May 27, 2026, 05:39 PM UTC

We are currently investigating an upstream carrier-partner incident affecting Verizon services. Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code and Long Code routes across both SMS and MMS channels. Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.
resolved May 27, 2026, 10:14 PM UTC

The upstream carrier-partner has successfully resolved the issue affecting Verizon services. Our monitoring confirms that SMS and MMS message delivery latency has returned to normal levels. We appreciate your patience