SMS-Magic incident
Carrier Partner Incident - Short Code (Route 1) SMS Degradation
SMS-Magic experienced a major incident on June 2, 2026 affecting Message Delivery Service, lasting 15h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 08:51 PM UTC
Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
- identified Jun 02, 2026, 09:01 PM UTC
Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1). Our Provider team is currently working with the upstream carrier to restore the services.
- monitoring Jun 02, 2026, 09:10 PM UTC
A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.
- resolved Jun 03, 2026, 12:35 PM UTC
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 2, 17:32 PDT