SMS-Magic Outage History

Started Jul 16, 2026, 08:44 PM UTC· resolved Jul 17, 2026, 12:49 PM UTC

1. investigating Jul 16, 2026, 08:44 PM UTC

   We have received a notification regarding SMS delivery receipt delays to network subscribers on multiple small networks in the United States. Message delivery may succeed, but delivery receipts may be delayed Start Time : Jul 16, 13:36 PDT

2. resolved Jul 17, 2026, 12:49 PM UTC

   The incident has been resolved and SMS delivery receipts to affected networks in the United States are operating normally. End Time : Jul 16, 17:22 PDT

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Started Jul 16, 2026, 08:37 PM UTC· resolved Jul 17, 2026, 12:52 PM UTC

1. investigating Jul 16, 2026, 08:37 PM UTC

   We have received a notification from one of our Provider regarding SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. The cause of this issue is under investigation at this time. Start Time : Jul 16, 20:25 UTC

2. resolved Jul 17, 2026, 12:52 PM UTC

   This incident is now resolved. End Time : Jul 17, 01:11 UTC

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Started Jul 16, 2026, 06:24 PM UTC· resolved Jul 17, 2026, 12:54 PM UTC

1. investigating Jul 16, 2026, 06:24 PM UTC

   We have received a notification from our Provider regarding SMS delivery delays and failures to T-Mobile network subscribers in the United States. The issue is currently under investigation. We will provide another as soon as more information becomes available. Start Time : Jul 16, 11:14 PDT

2. resolved Jul 17, 2026, 12:54 PM UTC

   The incident has been resolved and SMS and MMS delivery to T-Mobile network subscribers in the United States is operating normally. End Time : Jul 16, 15:30 PDT

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Started Jul 15, 2026, 05:21 PM UTC· resolved Jul 15, 2026, 09:13 PM UTC

1. investigating Jul 15, 2026, 05:21 PM UTC

   We have received a notification from one of our Provider regarding SMS delivery delays to AT&T network subscribers in the United States. We will provide more information as it becomes available. Start Time : Jul 15, 2026 - 09:57 PDT

2. monitoring Jul 15, 2026, 07:39 PM UTC

   A recovery is observed in the message delivery. and our Provider are monitoring the results.

3. resolved Jul 15, 2026, 09:13 PM UTC

   The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally. End Time : Jul 15, 2026 - 14:11 PDT

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Started Jul 13, 2026, 07:14 PM UTC· resolved Jul 13, 2026, 08:45 PM UTC

1. investigating Jul 13, 2026, 07:14 PM UTC

   There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 13, 2026 - 11:44 PDT

2. resolved Jul 13, 2026, 08:45 PM UTC

   Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 13, 13:42 PDT

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Started Jul 09, 2026, 01:16 PM UTC· resolved Jul 09, 2026, 04:01 PM UTC

1. investigating Jul 09, 2026, 01:16 PM UTC

   A Vendor partner is performing scheduled maintenance impacting all sender types MMS services. The maintenance has started on Thursday, July 9, 2026 at 6:00 AM PT and will finish on July 9, 2026 by 9:00 AM PT. During the maintenance window, customers may experience delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.

2. resolved Jul 09, 2026, 04:01 PM UTC

   The maintenance has been completed. Jul 9, 09:00 PDT

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Started Jul 09, 2026, 12:26 PM UTC· resolved Jul 09, 2026, 03:03 PM UTC

1. investigating Jul 09, 2026, 12:26 PM UTC

   There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 09, 2026 - 02:30 PDT

2. resolved Jul 09, 2026, 03:03 PM UTC

   Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 9, 08:01 PDT

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Started Jul 08, 2026, 02:57 AM UTC· resolved Jul 09, 2026, 03:08 AM UTC

1. investigating Jul 08, 2026, 02:57 AM UTC

   We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.

2. investigating Jul 08, 2026, 02:59 AM UTC

   Telstra continues to investigate this issue. Jul 8, 01:34 UTC

3. resolved Jul 09, 2026, 03:08 AM UTC

   This incident has been resolved.

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Started Jul 07, 2026, 03:18 PM UTC· resolved Jul 07, 2026, 09:16 PM UTC

1. investigating Jul 07, 2026, 03:18 PM UTC

   Start Time : Jul 7, 08:09 PDT We have received a notification from one of our Provider regarding customers experiencing SMS delivery failures to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update as soon as more information becomes available.

2. identified Jul 07, 2026, 04:25 PM UTC

   The team has identified the cause, and is working to resolve the issue.

3. resolved Jul 07, 2026, 09:16 PM UTC

   The incident has been resolved and SMS delivery is operating normally. End Time : Jul 07, 2026 - 14:03 PDT

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Started Jul 03, 2026, 04:37 AM UTC· resolved Jul 04, 2026, 04:58 AM UTC

1. investigating Jul 03, 2026, 04:37 AM UTC

   We are currently tracking a third-party upstream provider incident affecting SMS delivery in France, specifically targeting the Orange network. Impact: Customers sending messages to or receiving messages from the Orange network in France may experience: Delayed mobile-terminated (MT) and mobile-originated (MO) messages Delayed or missing delivery receipts (DLRs) Intermittent message delivery failures Next Steps Our upstream carrier partner is actively working to resolve the issue. We are monitoring the situation closely and will provide updates here as soon as more information becomes available. We apologize for any inconvenience caused to your operations.

2. resolved Jul 04, 2026, 04:58 AM UTC

   This incident has been resolved

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Started Jun 29, 2026, 05:48 PM UTC· resolved Jun 29, 2026, 08:21 PM UTC

1. investigating Jun 29, 2026, 05:48 PM UTC

   Start Time : Jun 29, 17:16 UTC We have been notified about an issue impacting SMS messages to multiple networks. You may experience missing or delayed delivery receipts when sending to multiple networks in the UK. We will issue an update as soon as more information becomes available.

2. monitoring Jun 29, 2026, 07:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 29, 2026, 08:21 PM UTC

   This incident has been resolved. End Time : Jun 29, 20:02 UTC

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Started Jun 29, 2026, 12:17 PM UTC· resolved Jul 01, 2026, 02:58 PM UTC

1. investigating Jun 29, 2026, 12:17 PM UTC

   We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact [email protected]

2. resolved Jul 01, 2026, 02:58 PM UTC

   This incident has been resolved.

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Started Jun 29, 2026, 12:12 PM UTC· resolved Jul 01, 2026, 02:57 PM UTC

1. investigating Jun 29, 2026, 12:12 PM UTC

   We are currently observing SMS delivery degradation towards the Vodafone network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact [email protected].

2. investigating Jun 29, 2026, 02:18 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 01, 2026, 02:57 PM UTC

   This incident has been resolved.

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Started Jun 26, 2026, 02:17 AM UTC· resolved Jun 26, 2026, 04:09 AM UTC

1. investigating Jun 26, 2026, 02:17 AM UTC

   New incident: Investigating We are aware of issues that may be impacting your SMS services Our providers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact [email protected]

2. resolved Jun 26, 2026, 04:09 AM UTC

   This incident has been resolved.

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Started Jun 25, 2026, 05:44 PM UTC· resolved Jun 25, 2026, 06:00 PM UTC

1. investigating Jun 25, 2026, 05:44 PM UTC

   Start Time : Jun 25, 2026 - 10:31 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved Jun 25, 2026, 06:00 PM UTC

   Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 25, 10:57 PDT

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Started Jun 24, 2026, 04:18 PM UTC· resolved Jun 24, 2026, 06:18 PM UTC

1. identified Jun 24, 2026, 04:18 PM UTC

   Start Time : Jun 24, 2026 - 13:10 UTC We have received a notification from our Provider regarding degradation with multiple services. The issue is identified and the engineering team is actively working on a solution. Some messages processed during the incident window may experience delays We will provide further updates once the services have been confirmed to have recovered.

2. resolved Jun 24, 2026, 06:18 PM UTC

   The issue has been successfully resolved. End: 24 June 2026 16:37 UTC

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Started Jun 22, 2026, 04:53 PM UTC· resolved Jun 22, 2026, 06:48 PM UTC

1. investigating Jun 22, 2026, 04:53 PM UTC

   Start Time : Jun 22, 16:40 UTC We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US. We will issue an update as soon as more information becomes available.

2. monitoring Jun 22, 2026, 05:21 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 22, 2026, 06:48 PM UTC

   This incident has been resolved. End Time : Jun 22, 17:51 UTC

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Started Jun 19, 2026, 02:26 PM UTC· resolved Jun 19, 2026, 06:50 PM UTC

1. investigating Jun 19, 2026, 02:26 PM UTC

   Start Time : Jun 19, 14:13 UTC We have been notified by our Provider about an SMS delivery degradation towards Telia Network Norway. We will update as soon as more information becomes available.

2. monitoring Jun 19, 2026, 06:16 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 19, 2026, 06:50 PM UTC

   This incident has been resolved. End Time : Jun 19, 18:48 UTC

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Started Jun 18, 2026, 07:05 PM UTC· resolved Jun 18, 2026, 07:45 PM UTC

1. investigating Jun 18, 2026, 07:05 PM UTC

   Start Time : Jun 18, 2026 - 12:02 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.

2. resolved Jun 18, 2026, 07:45 PM UTC

   Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 18, 12:43 PDT

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Started Jun 17, 2026, 09:15 PM UTC· resolved Jun 18, 2026, 05:15 PM UTC

1. investigating Jun 17, 2026, 09:15 PM UTC

   Start Time : Jun 17, 2026 - 14:11 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent failure impacting outbound (MT) MMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

2. resolved Jun 18, 2026, 05:15 PM UTC

   The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : Jun 18, 10:11 PDT

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Started Jun 16, 2026, 05:26 PM UTC· resolved Jun 16, 2026, 08:13 PM UTC

1. investigating Jun 16, 2026, 05:26 PM UTC

   We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments. Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available.

2. monitoring Jun 16, 2026, 06:32 PM UTC

   The issue affecting WhatsApp media message delivery has shown improvement. We will keep monitoring for 2 hours.

3. resolved Jun 16, 2026, 08:13 PM UTC

   The issue affecting WhatsApp media message delivery has been resolved, and it is operating normally at this time.

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Started Jun 12, 2026, 02:59 PM UTC· resolved Jun 12, 2026, 06:08 PM UTC

1. investigating Jun 12, 2026, 02:59 PM UTC

   Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

2. investigating Jun 12, 2026, 04:19 PM UTC

   We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.

3. resolved Jun 12, 2026, 06:08 PM UTC

   We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.

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Started Jun 12, 2026, 11:58 AM UTC· resolved Jun 12, 2026, 11:58 AM UTC

1. resolved Jun 12, 2026, 11:58 AM UTC

   We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update. The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable. We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements. We will continue to monitor the environment closely, but no further impact is currently expected.

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Started Jun 10, 2026, 12:53 PM UTC· resolved Jun 10, 2026, 02:03 PM UTC

1. investigating Jun 10, 2026, 12:53 PM UTC

   Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

2. monitoring Jun 10, 2026, 01:17 PM UTC

   A fix has been implemented and we are monitoring the results. Jun 10, 2026 - 12:59 UTC

3. resolved Jun 10, 2026, 02:03 PM UTC

   This incident has been resolved. End Time : Jun 10, 2026 - 14:00 UTC

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Started Jun 09, 2026, 08:39 AM UTC· resolved Jun 09, 2026, 01:00 PM UTC

1. investigating Jun 09, 2026, 08:39 AM UTC

   We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom. What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue. We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

2. resolved Jun 09, 2026, 01:00 PM UTC

   A fix has been implemented, and we are monitoring the results.

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