SMS-Magic incident

Issues Creating New Links - Link Shortening Functionality

Minor Resolved View vendor source →

SMS-Magic experienced a minor incident on May 12, 2026 affecting URL Shortening & Tracking and URL Shortening & Tracking and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 06:02 PM UTC
Resolved
May 12, 2026, 08:30 PM UTC
Duration
2h 28m
Detected by Pingoru
May 12, 2026, 06:02 PM UTC

Affected components

URL Shortening & TrackingURL Shortening & TrackingURL Shortening & Tracking

Update timeline

  1. investigating May 12, 2026, 06:02 PM UTC

    Start Time : May 12, 2026 - 17:45 UTC We have received a notification from our Provider regarding a partial service disruption affecting our link shortening capabilities. Some customers may receive "permission denied" or "You don't have the permissions to create this link" responses when creating links via the API, and bulk creation requests may complete with fewer links than requested. The cause of this issue is under investigation at this time.

  2. monitoring May 12, 2026, 07:51 PM UTC

    We have received an update that a fix is now implemented and the performance is been monitored. May 12, 2026 - 19:44 UTC

  3. resolved May 12, 2026, 08:30 PM UTC

    This incident has been fully resolved. The link creation API is operating normally and the underlying cause has been addressed. End Time : May 12, 20:28 UTC