Smokeball Outage History

Smokeball is up right now

Smokeball had 32 outages in the last 2 years totaling 44h 26m of downtime — averaging 1.3 incidents per month.

There were 32 Smokeball outages since October 4, 2024 totaling 44h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smokeball.com

Critical September 25, 2026

Multiple delays with billing platform

Detected by Pingoru
Sep 25, 2026, 05:42 PM UTC
Resolved
Sep 25, 2026, 06:23 PM UTC
Duration
41m
Affected: Smokeball Billing
Timeline · 4 updates
  1. investigating Sep 25, 2026, 05:42 PM UTC

    We are aware of issues with finalizing invoices, viewing invoices, processing payments, and processing deposits. Our team is investigating. Thanks!

  2. identified Sep 25, 2026, 05:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2026, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 06:23 PM UTC

    Finalized invoices should now be loading as expected. If they are still not loading, you can edit and refinalize. Thanks for your patience.

Read the full incident report →

Major September 15, 2026

Multiple reports not running

Detected by Pingoru
Sep 15, 2026, 12:16 PM UTC
Resolved
Sep 15, 2026, 12:24 PM UTC
Duration
7m
Affected: Smokeball BillingReports
Timeline · 3 updates
  1. investigating Sep 15, 2026, 12:16 PM UTC

    We are aware of issues with all desktop and some web reports not working. Our team is working on a solution.

  2. identified Sep 15, 2026, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 15, 2026, 12:24 PM UTC

    Reports are now loading as expected in web and desktop applications. Thanks!

Read the full incident report →

Major September 14, 2026

Delays with invoicing

Detected by Pingoru
Sep 14, 2026, 03:51 PM UTC
Resolved
Sep 14, 2026, 04:29 PM UTC
Duration
37m
Affected: Smokeball Billing
Timeline · 3 updates
  1. investigating Sep 14, 2026, 03:51 PM UTC

    We are aware of delays with invoicing this includes finalizing draft invoice. Our team is investigating.

  2. monitoring Sep 14, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 04:29 PM UTC

    Invoices should be loading. If they are not loading the PDF, you may need to edit the finalized invoice and refinalize the invoice. Thank you!

Read the full incident report →

Major September 8, 2026

Delays with matter creation, finalizing invoices, calendar syncing, and file syncing

Detected by Pingoru
Sep 08, 2026, 01:54 PM UTC
Resolved
Sep 08, 2026, 05:05 PM UTC
Duration
3h 10m
Affected: File SyncingMatter SyncingSmokeball BillingCalendar Syncing
Timeline · 6 updates
  1. investigating Sep 08, 2026, 01:54 PM UTC

    We are aware of issues with newly finalized draft invoices not loading the PDF. Our team is investigating. Thanks!

  2. identified Sep 08, 2026, 02:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 08, 2026, 02:54 PM UTC

    Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.

  4. monitoring Sep 08, 2026, 03:45 PM UTC

    We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!

  5. monitoring Sep 08, 2026, 04:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 08, 2026, 05:05 PM UTC

    We have resolved all remaining issues with file syncing. Thank you for your patience.

Read the full incident report →

Critical September 3, 2026

Smokeball Billing Impacted

Detected by Pingoru
Sep 03, 2026, 07:29 AM UTC
Resolved
Sep 03, 2026, 08:04 AM UTC
Duration
34m
Affected: Smokeball Billing
Timeline · 4 updates
  1. investigating Sep 03, 2026, 07:29 AM UTC

    We are currently experiencing some issues with Smokeball Billing. We appreciate your patience while we investigate.

  2. identified Sep 03, 2026, 07:42 AM UTC

    We have identified the issue, and recovery is underway.

  3. monitoring Sep 03, 2026, 08:03 AM UTC

    Services have largely recovered. We are monitoring performance closely.

  4. resolved Sep 03, 2026, 08:04 AM UTC

    The issue has been resolved, and services have fully recovered.

Read the full incident report →

Critical August 19, 2026

Slowness in Smokeball

Detected by Pingoru
Aug 19, 2026, 08:16 PM UTC
Resolved
Aug 19, 2026, 09:42 PM UTC
Duration
1h 26m
Affected: General Use
Timeline · 4 updates
  1. investigating Aug 19, 2026, 08:16 PM UTC

    We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!

  2. identified Aug 19, 2026, 08:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 09:42 PM UTC

    We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.

Read the full incident report →

Major August 13, 2026

Matter overview section not loading in web application

Detected by Pingoru
Aug 13, 2026, 01:07 PM UTC
Resolved
Aug 13, 2026, 02:06 PM UTC
Duration
59m
Affected: Smokeball Billing
Timeline · 3 updates
  1. investigating Aug 13, 2026, 01:07 PM UTC

    We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!

  2. monitoring Aug 13, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 02:06 PM UTC

    The matter overview page is now loading as expected. Thanks!

Read the full incident report →

Major August 3, 2026

Trust account transaction delays

Detected by Pingoru
Aug 03, 2026, 04:40 PM UTC
Resolved
Aug 03, 2026, 06:18 PM UTC
Duration
1h 37m
Affected: Smokeball Billing
Timeline · 3 updates
  1. investigating Aug 03, 2026, 04:40 PM UTC

    Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.

  2. monitoring Aug 03, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 06:18 PM UTC

    We have resolved the issue with the trust account transactions displaying properly. Transactions should now be showing properly. We would recommend that firms check their trust accounts in Smokeball to confirm they are showing correctly. Thank you for your patience.

Read the full incident report →

Major July 24, 2026

Finalized invoice PDFs not loading

Detected by Pingoru
Jul 24, 2026, 06:35 PM UTC
Resolved
Jul 24, 2026, 07:21 PM UTC
Duration
46m
Affected: Smokeball Billing
Timeline · 3 updates
  1. investigating Jul 24, 2026, 06:35 PM UTC

    We are investigating an issue with finalized invoice PDFs not loading.

  2. monitoring Jul 24, 2026, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026

Delays with activity reporting

Detected by Pingoru
Jun 08, 2026, 07:39 PM UTC
Resolved
Jun 08, 2026, 11:21 PM UTC
Duration
3h 41m
Affected: Activity Tracking
Timeline · 4 updates
  1. investigating Jun 08, 2026, 07:39 PM UTC

    We are aware of delays with activities posting to Smokeball. Our team is investigating. Thanks!

  2. identified Jun 08, 2026, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 08, 2026, 09:01 PM UTC

    We are continuing to monitor improvements with activity tracking. We expect all activity to be populating by the end of the day in preparation for Auto:Time processing.

  4. resolved Jun 08, 2026, 11:21 PM UTC

    This has been resolved. Activities have now posted.

Read the full incident report →

Critical May 20, 2026

Reports not loading in Smokeball

Detected by Pingoru
May 20, 2026, 07:43 PM UTC
Resolved
May 20, 2026, 09:59 PM UTC
Duration
2h 15m
Affected: Reports
Timeline · 5 updates
  1. investigating May 20, 2026, 07:43 PM UTC

    We are aware of issues with loading reports in the Smokeball application. Our team is investigating.

  2. investigating May 20, 2026, 08:47 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 08:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 20, 2026, 09:11 PM UTC

    The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.

  5. resolved May 20, 2026, 09:59 PM UTC

    Reports are now loading as expected. We appreciate your patience. Thanks!

Read the full incident report →

Critical May 5, 2026

Data not loading including matters and leads

Detected by Pingoru
May 05, 2026, 02:25 PM UTC
Resolved
May 05, 2026, 03:56 PM UTC
Duration
1h 31m
Affected: General Use
Timeline · 6 updates
  1. investigating May 05, 2026, 02:25 PM UTC

    We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks

  2. identified May 05, 2026, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:54 PM UTC

    We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks

  5. monitoring May 05, 2026, 03:21 PM UTC

    Our team is working on implementing the solution to all users. We appreciate your patience.

  6. resolved May 05, 2026, 03:56 PM UTC

    We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!

Read the full incident report →

Critical April 23, 2026

Smokeball documents not loading

Detected by Pingoru
Apr 23, 2026, 01:17 PM UTC
Resolved
Apr 23, 2026, 02:06 PM UTC
Duration
49m
Affected: File Syncing
Timeline · 4 updates
  1. investigating Apr 23, 2026, 01:17 PM UTC

    We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!

  2. investigating Apr 23, 2026, 01:48 PM UTC

    We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!

  3. monitoring Apr 23, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 02:06 PM UTC

    We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!

Read the full incident report →

Major April 17, 2026

Document syncing delays

Detected by Pingoru
Apr 17, 2026, 05:50 PM UTC
Resolved
Apr 17, 2026, 07:25 PM UTC
Duration
1h 34m
Affected: File Syncing
Timeline · 3 updates
  1. investigating Apr 17, 2026, 05:50 PM UTC

    We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!

  2. monitoring Apr 17, 2026, 06:28 PM UTC

    We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks

  3. resolved Apr 17, 2026, 07:25 PM UTC

    Files should be syncing as normal across all users. Thanks!

Read the full incident report →

Major April 10, 2026

Calendar syncing delays

Detected by Pingoru
Apr 10, 2026, 09:40 PM UTC
Resolved
Apr 11, 2026, 12:45 AM UTC
Duration
3h 5m
Affected: Calendar Syncing
Timeline · 4 updates
  1. investigating Apr 10, 2026, 09:40 PM UTC

    We are aware of issues with calendar events syncing across Outlook and Smokeball. Our team is investigating. Thanks!

  2. identified Apr 10, 2026, 10:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 10, 2026, 10:54 PM UTC

    A fix has been released and we are seeing events sync over. We are continuing to monitor.

  4. resolved Apr 11, 2026, 12:45 AM UTC

    We have resolved the issue with event syncing. All events should finish syncing in the next thirty minutes. We appreciate your patience.

Read the full incident report →

Major March 9, 2026

Document searching

Detected by Pingoru
Mar 09, 2026, 07:44 PM UTC
Resolved
Mar 09, 2026, 09:52 PM UTC
Duration
2h 8m
Affected: Search
Timeline · 4 updates
  1. investigating Mar 09, 2026, 07:44 PM UTC

    We are investigating issues with document searching both globally and on matters. This is impacting the desktop and web applications. Thank you for your patience.

  2. identified Mar 09, 2026, 08:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 09, 2026, 08:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 09, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 9, 2026

Problems with matters loading in Smokeball

Detected by Pingoru
Mar 09, 2026, 03:26 PM UTC
Resolved
Mar 09, 2026, 05:00 PM UTC
Duration
1h 34m
Affected: General Use
Timeline · 4 updates
  1. investigating Mar 09, 2026, 03:26 PM UTC

    We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.

  2. identified Mar 09, 2026, 04:16 PM UTC

    Our team has identified the issue and we are working on a solution. We appreciate your patience.

  3. monitoring Mar 09, 2026, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 05:00 PM UTC

    All services should now be restored. Users should now be able to access matters in all parts of the software. We appreciate your patience and thank you for your understanding.

Read the full incident report →

Major February 24, 2026

Activity tracking delays

Detected by Pingoru
Feb 24, 2026, 08:47 PM UTC
Resolved
Feb 24, 2026, 10:21 PM UTC
Duration
1h 33m
Affected: Activity Tracking
Timeline · 3 updates
  1. investigating Feb 24, 2026, 08:47 PM UTC

    We are aware of delays with activity tracking. This will impact the activity tab as well as pending time entries if Auto:Time is enabled. We are investigating. Thanks!

  2. monitoring Feb 24, 2026, 09:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 10:21 PM UTC

    We have resolved the issue with the activity tracking. All activities should now be showing on the list and the pending time entries should be generating. Thank you for your patience.

Read the full incident report →

Critical February 10, 2026

Communicate messages tab not loading

Detected by Pingoru
Feb 10, 2026, 09:32 PM UTC
Resolved
Feb 10, 2026, 09:49 PM UTC
Duration
17m
Affected: Smokeball Communicate Messaging
Timeline · 2 updates
  1. investigating Feb 10, 2026, 09:32 PM UTC

    We are aware of Communicate Messages not loading. Our team is investigating. Thanks

  2. resolved Feb 10, 2026, 09:49 PM UTC

    Our team has resolved the issue with Messages tab loading. Thanks!

Read the full incident report →

Major November 13, 2025

Matter searches not loading

Detected by Pingoru
Nov 13, 2025, 02:50 PM UTC
Resolved
Nov 13, 2025, 03:07 PM UTC
Duration
16m
Affected: Search
Timeline · 3 updates
  1. investigating Nov 13, 2025, 02:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 13, 2025, 02:56 PM UTC

    A fix has been implemented and we are seeing improvements with the matter search.

  3. resolved Nov 13, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2025

Bulk billing delays

Detected by Pingoru
Aug 01, 2025, 01:50 PM UTC
Resolved
Aug 01, 2025, 02:20 PM UTC
Duration
29m
Affected: Smokeball Billing
Timeline · 2 updates
  1. investigating Aug 01, 2025, 01:50 PM UTC

    We are aware of issues with bulk billing this includes bulk creating drafts and bulk finalizing. Our team is investigating. Thank you!

  2. resolved Aug 01, 2025, 02:20 PM UTC

    Bulk billing delays have recovered. Thank you!

Read the full incident report →

Major July 1, 2025

Bulk Billing Delays

Detected by Pingoru
Jul 01, 2025, 04:02 PM UTC
Resolved
Jul 01, 2025, 05:10 PM UTC
Duration
1h 8m
Affected: Smokeball Billing
Timeline · 3 updates
  1. investigating Jul 01, 2025, 04:02 PM UTC

    We are currently investigating issues with bulk billing delays.

  2. identified Jul 01, 2025, 04:52 PM UTC

    We have identified the cause of the bulk billing delays and are in the process of resolving this issue. We appreciate your patience and we will provide an update as soon as possible.

  3. resolved Jul 01, 2025, 05:10 PM UTC

    Bulk Billing delays have been resolved, and all invoices are now processing as expected. We thank you for your patience.

Read the full incident report →

Critical June 6, 2025

Unable to download information from Smokeball

Detected by Pingoru
Jun 06, 2025, 12:46 PM UTC
Resolved
Jun 06, 2025, 03:17 PM UTC
Duration
2h 31m
Affected: General Use
Timeline · 7 updates
  1. investigating Jun 06, 2025, 12:46 PM UTC

    We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you

  2. identified Jun 06, 2025, 01:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2025, 01:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 06, 2025, 01:50 PM UTC

    We are releasing the potential fix. Thank you for your patience.

  5. identified Jun 06, 2025, 02:20 PM UTC

    Our team is continuing to work on a solution with files opening/importing/emailing from Smokeball. Thank you for your patience.

  6. monitoring Jun 06, 2025, 02:47 PM UTC

    We have released a fix that should resolve this issue. Please try to import/open files from Smokeball. If it still does not work, please RESTART your machine to apply the fix. Thank you

  7. resolved Jun 06, 2025, 03:17 PM UTC

    Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine. We appreciate your patience and apologize for the inconvenience.

Read the full incident report →

Major May 20, 2025

Document search delays

Detected by Pingoru
May 20, 2025, 08:44 PM UTC
Resolved
May 20, 2025, 09:14 PM UTC
Duration
30m
Affected: Search
Timeline · 3 updates
  1. investigating May 20, 2025, 08:44 PM UTC

    We are aware of issues with global document searching and matter document content search. Our team is investigating. Thank you!

  2. monitoring May 20, 2025, 09:10 PM UTC

    We implemented a fix and are seeing improvements. Searching should normalize soon.

  3. resolved May 20, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →