Shopify Outage History

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Shopify had 29 outages in the last 2 years totaling 72h 7m of downtime, averaging 1.2 incidents per month.

There were 29 Shopify outages since June 24, 2025 totaling 72h 7m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: shopifystatus.com

Minor October 8, 2026

Some merchants encountering error messages when trying to login to their admins

Detected by Pingoru
Oct 08, 2026, 02:49 PM UTC
Resolved
Oct 08, 2026, 03:35 PM UTC
Duration
46m
Affected: Admin
Timeline · 3 updates
  1. investigating Oct 08, 2026, 02:49 PM UTC

    Merchants may experience issues when trying to login to the Shopify admin. This includes a refresh authentication, or the ability to complete signup.

  2. monitoring Oct 08, 2026, 02:56 PM UTC

    This issue has been resolved and is being monitored.

  3. resolved Oct 08, 2026, 03:35 PM UTC

    The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor September 18, 2026

Shop App, Shop Pay & Shop Pay Installments are unavailable

Detected by Pingoru
Sep 18, 2026, 06:45 PM UTC
Resolved
Sep 18, 2026, 09:43 PM UTC
Duration
2h 58m
Affected: AdminCheckoutAPI & Mobile
Timeline · 6 updates
  1. investigating Sep 18, 2026, 06:45 PM UTC

    The Shop App is currently unavailable or redirecting incorrectly. At checkout Shop Pay and Shop Pay installments are unavailable.

  2. investigating Sep 18, 2026, 06:56 PM UTC

    We are investigating and will keep you updated.

  3. investigating Sep 18, 2026, 07:45 PM UTC

    We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.

  4. investigating Sep 18, 2026, 08:10 PM UTC

    We are continuing to investigate the disruption affecting Shop App, shop.app, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.

  5. monitoring Sep 18, 2026, 09:00 PM UTC

    Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.

  6. resolved Sep 18, 2026, 09:43 PM UTC

    Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major September 18, 2026

Some customers experiencing issues with the Shop App

Detected by Pingoru
Sep 18, 2026, 01:40 PM UTC
Resolved
Sep 18, 2026, 02:02 PM UTC
Duration
22m
Affected: API & Mobile
Timeline · 4 updates
  1. investigating Sep 18, 2026, 01:40 PM UTC

    Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.

  2. identified Sep 18, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2026, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Shopify Admins are experiencing degraded performance

Detected by Pingoru
Sep 15, 2026, 09:49 AM UTC
Resolved
Sep 15, 2026, 01:24 PM UTC
Duration
3h 35m
Affected: AdminSupportPoint of Sale
Timeline · 6 updates
  1. investigating Sep 15, 2026, 09:49 AM UTC

    Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.

  2. investigating Sep 15, 2026, 10:07 AM UTC

    We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.

  3. identified Sep 15, 2026, 11:00 AM UTC

    We've identified the problem Admin and POS logins, and we're working on a solution.

  4. identified Sep 15, 2026, 12:00 PM UTC

    We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.

  5. monitoring Sep 15, 2026, 12:54 PM UTC

    We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.

  6. resolved Sep 15, 2026, 01:24 PM UTC

    Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor September 6, 2026

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin

Detected by Pingoru
Sep 06, 2026, 08:54 AM UTC
Resolved
Sep 06, 2026, 11:03 AM UTC
Duration
2h 9m
Affected: AdminCheckoutStorefront
Timeline · 5 updates
  1. investigating Sep 06, 2026, 08:54 AM UTC

    Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.

  2. investigating Sep 06, 2026, 09:08 AM UTC

    We are investigating and will keep you updated.

  3. investigating Sep 06, 2026, 09:46 AM UTC

    Errors are trending downwards, however we are continuing to investigate.

  4. monitoring Sep 06, 2026, 10:12 AM UTC

    This issue has been resolved and is being monitored.

  5. resolved Sep 06, 2026, 11:03 AM UTC

    Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor September 2, 2026

Klarna payment gateway is experiencing degraded performance

Detected by Pingoru
Sep 02, 2026, 07:52 PM UTC
Resolved
Sep 03, 2026, 03:06 AM UTC
Duration
7h 14m
Affected: Checkout
Timeline · 4 updates
  1. investigating Sep 02, 2026, 07:52 PM UTC

    We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

  2. investigating Sep 02, 2026, 08:12 PM UTC

    We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.

  3. identified Sep 02, 2026, 08:52 PM UTC

    We have identified the problem Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

  4. identified Sep 02, 2026, 09:56 PM UTC

    We continue to work on resolving the issue with the third-party provider.

Read the full incident report →

Critical August 27, 2026

Chat support on Shopify Help Center is temporarily unavailable

Detected by Pingoru
Aug 27, 2026, 06:31 PM UTC
Resolved
Aug 27, 2026, 06:51 PM UTC
Duration
19m
Affected: Support
Timeline · 3 updates
  1. investigating Aug 27, 2026, 06:31 PM UTC

    Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

  2. monitoring Aug 27, 2026, 06:41 PM UTC

    The issues with the Shopify Help Center have been resolved, and are being monitored.

  3. resolved Aug 27, 2026, 06:51 PM UTC

    The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Critical August 19, 2026

Live support unavailable for merchants

Detected by Pingoru
Aug 19, 2026, 11:21 PM UTC
Resolved
Aug 20, 2026, 01:08 AM UTC
Duration
1h 47m
Affected: Support
Timeline · 5 updates
  1. investigating Aug 19, 2026, 11:21 PM UTC

    We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

  2. investigating Aug 19, 2026, 11:22 PM UTC

    We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

  3. identified Aug 19, 2026, 11:34 PM UTC

    We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.

  4. monitoring Aug 19, 2026, 11:54 PM UTC

    Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.

  5. resolved Aug 20, 2026, 01:08 AM UTC

    The issue affecting live support by phone and chat due to a Twilio outage is now fully resolved. Merchants can now connect with live support without issue. Our monitoring period has ended, and we have observed no further impact.

Read the full incident report →

Major August 14, 2026

Shop Pay Installments has been temporarily disabled for US buyers

Detected by Pingoru
Aug 14, 2026, 03:27 PM UTC
Resolved
Aug 14, 2026, 03:48 PM UTC
Duration
21m
Affected: Third party services
Timeline · 3 updates
  1. investigating Aug 14, 2026, 03:27 PM UTC

    The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

  2. monitoring Aug 14, 2026, 03:41 PM UTC

    Shop Pay Installments has been re-enabled, and we are monitoring that.

  3. resolved Aug 14, 2026, 03:48 PM UTC

    This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.

Read the full incident report →

Minor August 12, 2026

No installment options are available on Shop Pay checkouts in the US

Detected by Pingoru
Aug 12, 2026, 09:30 PM UTC
Resolved
Aug 12, 2026, 09:59 PM UTC
Duration
29m
Affected: Checkout
Timeline · 2 updates
  1. identified Aug 12, 2026, 09:30 PM UTC

    We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.

  2. resolved Aug 12, 2026, 09:59 PM UTC

    Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor August 3, 2026

Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

Detected by Pingoru
Aug 03, 2026, 07:19 PM UTC
Resolved
Aug 03, 2026, 10:27 PM UTC
Duration
3h 8m
Affected: AdminStorefrontAPI & Mobile
Timeline · 4 updates
  1. investigating Aug 03, 2026, 07:19 PM UTC

    We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

  2. monitoring Aug 03, 2026, 07:51 PM UTC

    We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.

  3. monitoring Aug 03, 2026, 09:07 PM UTC

    We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.

  4. resolved Aug 03, 2026, 10:27 PM UTC

    Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor July 26, 2026

Some customers may experience issues when searching for products across storefronts

Detected by Pingoru
Jul 26, 2026, 02:36 PM UTC
Resolved
Jul 26, 2026, 03:47 PM UTC
Duration
1h 10m
Affected: Storefront
Timeline · 4 updates
  1. investigating Jul 26, 2026, 02:36 PM UTC

    We are investigating this issue and will keep you updated.

  2. identified Jul 26, 2026, 02:43 PM UTC

    We've identified the problem and we're working on a solution.

  3. monitoring Jul 26, 2026, 03:33 PM UTC

    This issue has been resolved and is being monitored.

  4. resolved Jul 26, 2026, 03:47 PM UTC

    The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor July 22, 2026

Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Detected by Pingoru
Jul 22, 2026, 12:40 PM UTC
Resolved
Jul 22, 2026, 03:08 PM UTC
Duration
2h 27m
Affected: Checkout
Timeline · 5 updates
  1. investigating Jul 22, 2026, 12:40 PM UTC

    Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

  2. investigating Jul 22, 2026, 12:56 PM UTC

    We can confirm that merchants with Stripe Payment Gateway enabled may experienc one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

  3. investigating Jul 22, 2026, 01:13 PM UTC

    We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

  4. identified Jul 22, 2026, 01:23 PM UTC

    We've identified the problem impacting our third-party payment provider and we're working on a solution.

  5. monitoring Jul 22, 2026, 02:13 PM UTC

    This issue has been resolved and is being monitored.

Read the full incident report →

Major July 17, 2026

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts

Detected by Pingoru
Jul 17, 2026, 02:02 AM UTC
Resolved
Jul 17, 2026, 04:57 AM UTC
Duration
2h 55m
Affected: CheckoutStorefront
Timeline · 6 updates
  1. investigating Jul 17, 2026, 02:02 AM UTC

    Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

  2. investigating Jul 17, 2026, 02:17 AM UTC

    We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

  3. identified Jul 17, 2026, 03:02 AM UTC

    We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

  4. identified Jul 17, 2026, 04:22 AM UTC

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  5. monitoring Jul 17, 2026, 04:45 AM UTC

    This issue has been resolved and is being monitored.

  6. resolved Jul 17, 2026, 04:57 AM UTC

    Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major July 17, 2026

Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts

Detected by Pingoru
Jul 17, 2026, 02:02 AM UTC
Resolved
Jul 17, 2026, 04:57 AM UTC
Duration
2h 55m
Affected: CheckoutStorefront
Timeline · 6 updates
  1. investigating Jul 17, 2026, 08:22 PM UTC

    Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

  2. investigating Jul 17, 2026, 08:22 PM UTC

    We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

  3. identified Jul 17, 2026, 08:22 PM UTC

    We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

  4. identified Jul 17, 2026, 08:22 PM UTC

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  5. monitoring Jul 17, 2026, 08:22 PM UTC

    This issue has been resolved and is being monitored.

  6. resolved Jul 17, 2026, 08:22 PM UTC

    Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor July 10, 2026

Some merchants and customers experiencing issues accessing storefronts, admins

Detected by Pingoru
Jul 10, 2026, 04:24 PM UTC
Resolved
Jul 10, 2026, 10:29 PM UTC
Duration
6h 5m
Affected: AdminStorefront
Timeline · 5 updates
  1. investigating Jul 10, 2026, 04:24 PM UTC

    Storefronts and admins may be showing elevated, intermittent errors currently. We are investigating and working to resolve these issues.

  2. identified Jul 10, 2026, 04:47 PM UTC

    We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

  3. monitoring Jul 10, 2026, 05:19 PM UTC

    These issues have been resolved and error rates are back down. We are continuing to monitor.

  4. monitoring Jul 10, 2026, 05:54 PM UTC

    We are continuing to monitor to ensure the health of the affected areas.

  5. resolved Jul 10, 2026, 10:29 PM UTC

    Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor July 9, 2026

Custom domain certificates are not being issued

Detected by Pingoru
Jul 09, 2026, 08:02 PM UTC
Resolved
Jul 09, 2026, 10:00 PM UTC
Duration
1h 58m
Affected: Storefront
Timeline · 3 updates
  1. investigating Jul 09, 2026, 08:02 PM UTC

    Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

  2. monitoring Jul 09, 2026, 08:56 PM UTC

    This issue has been resolved and we are monitoring to ensure resolution.

  3. resolved Jul 09, 2026, 10:00 PM UTC

    Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 24, 2026

Some merchants may experience issues when accessing various areas of the platform

Detected by Pingoru
Jun 24, 2026, 11:37 AM UTC
Resolved
Jun 24, 2026, 12:02 PM UTC
Duration
25m
Affected: Admin
Timeline · 3 updates
  1. investigating Jun 25, 2026, 12:36 PM UTC

    We have identified the issue affecting admin, checkout, storefront, and POS.

  2. monitoring Jun 25, 2026, 12:36 PM UTC

    We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

  3. resolved Jun 25, 2026, 12:36 PM UTC

    Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 17, 2026

Some merchants and customers experiencing issues in the Shopify Admin

Detected by Pingoru
Jun 17, 2026, 05:47 AM UTC
Resolved
Jun 17, 2026, 08:58 AM UTC
Duration
3h 10m
Affected: AdminStorefront
Timeline · 5 updates
  1. investigating Jun 17, 2026, 05:47 AM UTC

    Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.

  2. identified Jun 17, 2026, 06:11 AM UTC

    We've identified the problem affecting the Shopify Admin and we're working on a solution.

  3. identified Jun 17, 2026, 07:03 AM UTC

    We've have begun implementing a fix for the Shopify Admin issue

  4. monitoring Jun 17, 2026, 08:21 AM UTC

    This Shopify Admin issue has been resolved and is being monitored.

  5. resolved Jun 17, 2026, 08:58 AM UTC

    Between 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 10, 2026

Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Detected by Pingoru
Jun 10, 2026, 03:01 PM UTC
Resolved
Jun 10, 2026, 04:54 PM UTC
Duration
1h 53m
Affected: Checkout
Timeline · 4 updates
  1. investigating Jun 10, 2026, 03:01 PM UTC

    Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States and Great Britain until the issue is resolved.

  2. investigating Jun 10, 2026, 03:17 PM UTC

    We are investigating and will keep you updated.

  3. monitoring Jun 10, 2026, 03:57 PM UTC

    This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

  4. resolved Jun 10, 2026, 04:54 PM UTC

    Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major June 3, 2026

Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Detected by Pingoru
Jun 03, 2026, 01:27 PM UTC
Resolved
Jun 04, 2026, 04:45 AM UTC
Duration
15h 18m
Affected: AdminCheckoutStorefrontSupportPoint of Sale
Timeline · 8 updates
  1. investigating Jun 03, 2026, 01:27 PM UTC

    Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts.

  2. investigating Jun 03, 2026, 01:45 PM UTC

    We are investigating and will keep you updated.

  3. identified Jun 03, 2026, 02:37 PM UTC

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  4. monitoring Jun 03, 2026, 03:31 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Jun 03, 2026, 04:38 PM UTC

    We are continuing to monitor the issue, and will share more information as soon as possible.

  6. monitoring Jun 03, 2026, 06:00 PM UTC

    We continue to monitor the issue closely and will share updates as they become available.

  7. monitoring Jun 03, 2026, 07:13 PM UTC

    This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

  8. resolved Jun 04, 2026, 04:45 AM UTC

    Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major May 24, 2026

Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.

Detected by Pingoru
May 24, 2026, 06:27 PM UTC
Resolved
May 24, 2026, 07:45 PM UTC
Duration
1h 18m
Affected: API & Mobile
Timeline · 5 updates
  1. investigating May 24, 2026, 06:48 PM UTC

    Shopfiy Flow may not be triggering properly for some stores.

  2. investigating May 24, 2026, 06:48 PM UTC

    We are investigating and will keep you updated.

  3. identified May 24, 2026, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 24, 2026, 07:16 PM UTC

    This issue has been resolved and is being monitored.

  5. resolved May 24, 2026, 07:45 PM UTC

    Between 17:43 UTC and 19:10 UTC, we experienced Shopify Flow workflow failures due to issues with Google cloud Platform. A fix was implemented at 19:10 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor May 22, 2026

Some merchants encountering error messages within their admins

Detected by Pingoru
May 22, 2026, 10:38 AM UTC
Resolved
May 22, 2026, 11:07 AM UTC
Duration
29m
Affected: Admin
Timeline · 3 updates
  1. investigating May 22, 2026, 11:07 AM UTC

    Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

  2. monitoring May 22, 2026, 11:07 AM UTC

    This issue has been resolved and is being monitored.

  3. resolved May 22, 2026, 11:07 AM UTC

    Between 10:05 - 10:46 UTC, we experienced admin 500 errors. A fix was implemented at 10:46 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major April 29, 2026

Merchants may experience issues when trying to access the Shopify admin

Detected by Pingoru
Apr 29, 2026, 01:14 PM UTC
Resolved
Apr 29, 2026, 03:23 PM UTC
Duration
2h 9m
Affected: Admin
Timeline · 6 updates
  1. investigating Apr 29, 2026, 01:14 PM UTC

    Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

  2. investigating Apr 29, 2026, 01:25 PM UTC

    We are investigating and will keep you updated.

  3. identified Apr 29, 2026, 01:44 PM UTC

    We've identified the problem admin and we're implimenting a solution.

  4. monitoring Apr 29, 2026, 01:47 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Apr 29, 2026, 02:52 PM UTC

    This issue has been resolved and is being monitored.

  6. resolved Apr 29, 2026, 03:23 PM UTC

    Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor April 28, 2026

Some merchants may experience delays or failures related to Shopify Flow and Webhooks

Detected by Pingoru
Apr 28, 2026, 02:46 PM UTC
Resolved
Apr 28, 2026, 09:21 PM UTC
Duration
6h 35m
Affected: AdminAPI & MobileThird party services
Timeline · 8 updates
  1. investigating Apr 28, 2026, 02:46 PM UTC

    We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

  2. investigating Apr 28, 2026, 03:03 PM UTC

    We are still investigating and will continue to keep you updated.

  3. investigating Apr 28, 2026, 04:29 PM UTC

    We are working to resolve the issue, and will continue to keep you updated.

  4. investigating Apr 28, 2026, 05:14 PM UTC

    We are still working to resolve the issue.

  5. investigating Apr 28, 2026, 06:30 PM UTC

    We are seeing improvements in delay times, and are continuing to monitor that.

  6. investigating Apr 28, 2026, 07:34 PM UTC

    We are still working on improvements in delay time and to resolve the issue.

  7. monitoring Apr 28, 2026, 08:33 PM UTC

    This issue has been resolved and is being monitored.

  8. resolved Apr 28, 2026, 09:21 PM UTC

    Between 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →