Shopify incident
Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
Shopify experienced a minor incident on August 3, 2026 affecting Admin and Storefront and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 07:19 PM UTC
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.
- monitoring Aug 03, 2026, 07:51 PM UTC
We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.
- monitoring Aug 03, 2026, 09:07 PM UTC
We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.
- resolved Aug 03, 2026, 10:27 PM UTC
Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.