Shopify incident
Merchants may experience issues when trying to access the Shopify admin
Affected components
Update timeline
- investigating Apr 29, 2026, 01:14 PM UTC
Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.
- investigating Apr 29, 2026, 01:25 PM UTC
We are investigating and will keep you updated.
- identified Apr 29, 2026, 01:44 PM UTC
We've identified the problem admin and we're implimenting a solution.
- monitoring Apr 29, 2026, 01:47 PM UTC
This issue has been resolved and is being monitored.
- monitoring Apr 29, 2026, 02:52 PM UTC
This issue has been resolved and is being monitored.
- resolved Apr 29, 2026, 03:23 PM UTC
Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.
Looking to track Shopify downtime and outages?
Pingoru polls Shopify's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Shopify reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Shopify alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required