Shopify incident

Merchants may experience issues when trying to access the Shopify admin

Major Resolved View vendor source →

Shopify experienced a major incident on April 29, 2026 affecting Admin, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 01:14 PM UTC
Resolved
Apr 29, 2026, 03:23 PM UTC
Duration
2h 9m
Detected by Pingoru
Apr 29, 2026, 01:14 PM UTC

Affected components

Admin

Update timeline

  1. investigating Apr 29, 2026, 01:14 PM UTC

    Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

  2. investigating Apr 29, 2026, 01:25 PM UTC

    We are investigating and will keep you updated.

  3. identified Apr 29, 2026, 01:44 PM UTC

    We've identified the problem admin and we're implimenting a solution.

  4. monitoring Apr 29, 2026, 01:47 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Apr 29, 2026, 02:52 PM UTC

    This issue has been resolved and is being monitored.

  6. resolved Apr 29, 2026, 03:23 PM UTC

    Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.