Shopify incident

Some customers experiencing issues with the Shop App

Major Resolved View vendor source →

Shopify experienced a major incident on September 18, 2026 affecting API & Mobile, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 01:40 PM UTC
Resolved
Sep 18, 2026, 02:02 PM UTC
Duration
22m
Detected by Pingoru
Sep 18, 2026, 01:40 PM UTC

Affected components

API & Mobile

Update timeline

  1. investigating Sep 18, 2026, 01:40 PM UTC

    Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.

  2. identified Sep 18, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2026, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 02:02 PM UTC

    This incident has been resolved.