Shopify incident

Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Major Resolved View vendor source →

Shopify experienced a major incident on June 3, 2026 affecting Admin and Checkout and 1 more component, lasting 15h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 01:27 PM UTC
Resolved
Jun 04, 2026, 04:45 AM UTC
Duration
15h 18m
Detected by Pingoru
Jun 03, 2026, 01:27 PM UTC

Affected components

AdminCheckoutStorefrontSupportPoint of Sale

Update timeline

  1. investigating Jun 03, 2026, 01:27 PM UTC

    Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts.

  2. investigating Jun 03, 2026, 01:45 PM UTC

    We are investigating and will keep you updated.

  3. identified Jun 03, 2026, 02:37 PM UTC

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  4. monitoring Jun 03, 2026, 03:31 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Jun 03, 2026, 04:38 PM UTC

    We are continuing to monitor the issue, and will share more information as soon as possible.

  6. monitoring Jun 03, 2026, 06:00 PM UTC

    We continue to monitor the issue closely and will share updates as they become available.

  7. monitoring Jun 03, 2026, 07:13 PM UTC

    This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

  8. resolved Jun 04, 2026, 04:45 AM UTC

    Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.