Shopify incident
Klarna payment gateway is experiencing degraded performance
Shopify experienced a minor incident on September 2, 2026 affecting Checkout, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:52 PM UTC
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
- investigating Sep 02, 2026, 08:12 PM UTC
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
- identified Sep 02, 2026, 08:52 PM UTC
We have identified the problem Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
- identified Sep 02, 2026, 09:56 PM UTC
We continue to work on resolving the issue with the third-party provider.