Shopify incident

Some merchants and customers experiencing issues accessing storefronts, admins

Minor Resolved View vendor source →

Shopify experienced a minor incident on July 10, 2026 affecting Admin and Storefront, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 04:24 PM UTC
Resolved
Jul 10, 2026, 10:29 PM UTC
Duration
6h 5m
Detected by Pingoru
Jul 10, 2026, 04:24 PM UTC

Affected components

AdminStorefront

Update timeline

  1. investigating Jul 10, 2026, 04:24 PM UTC

    Storefronts and admins may be showing elevated, intermittent errors currently. We are investigating and working to resolve these issues.

  2. identified Jul 10, 2026, 04:47 PM UTC

    We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

  3. monitoring Jul 10, 2026, 05:19 PM UTC

    These issues have been resolved and error rates are back down. We are continuing to monitor.

  4. monitoring Jul 10, 2026, 05:54 PM UTC

    We are continuing to monitor to ensure the health of the affected areas.

  5. resolved Jul 10, 2026, 10:29 PM UTC

    Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.