Shopify incident
Shop App, Shop Pay & Shop Pay Installments are unavailable
Resolved after 2 hours 58 minutes, affecting Admin and Checkout and 1 more, on September 18, 2026.
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.
Affected components
Update timeline
- investigating Sep 18, 2026, 06:45 PM UTC
The Shop App is currently unavailable or redirecting incorrectly. At checkout Shop Pay and Shop Pay installments are unavailable.
- investigating Sep 18, 2026, 06:56 PM UTC
We are investigating and will keep you updated.
- investigating Sep 18, 2026, 07:45 PM UTC
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
- investigating Sep 18, 2026, 08:10 PM UTC
We are continuing to investigate the disruption affecting Shop App, shop.app, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
- monitoring Sep 18, 2026, 09:00 PM UTC
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
- resolved Sep 18, 2026, 09:43 PM UTC
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.
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