Shopify incident

Custom domain certificates are not being issued

Minor Resolved View vendor source →

Shopify experienced a minor incident on July 9, 2026 affecting Storefront, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 08:02 PM UTC
Resolved
Jul 09, 2026, 10:00 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 09, 2026, 08:02 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Jul 09, 2026, 08:02 PM UTC

    Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

  2. monitoring Jul 09, 2026, 08:56 PM UTC

    This issue has been resolved and we are monitoring to ensure resolution.

  3. resolved Jul 09, 2026, 10:00 PM UTC

    Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.