Shopify incident
Shop Pay Installments has been temporarily disabled for US buyers
Shopify experienced a major incident on August 14, 2026 affecting Third party services, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Third party services
Update timeline
- investigating Aug 14, 2026, 03:27 PM UTC
The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.
- monitoring Aug 14, 2026, 03:41 PM UTC
Shop Pay Installments has been re-enabled, and we are monitoring that.
- resolved Aug 14, 2026, 03:48 PM UTC
This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.