Shopify incident

Chat support on Shopify Help Center is temporarily unavailable

Critical Resolved View vendor source →

Shopify experienced a critical incident on August 27, 2026 affecting Support, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 06:31 PM UTC
Resolved
Aug 27, 2026, 06:51 PM UTC
Duration
19m
Detected by Pingoru
Aug 27, 2026, 06:31 PM UTC

Affected components

Support

Update timeline

  1. investigating Aug 27, 2026, 06:31 PM UTC

    Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

  2. monitoring Aug 27, 2026, 06:41 PM UTC

    The issues with the Shopify Help Center have been resolved, and are being monitored.

  3. resolved Aug 27, 2026, 06:51 PM UTC

    The monitoring period for this issue has ended and no further impact has been observed.