Shopify incident
Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
Shopify experienced a minor incident on July 22, 2026 affecting Checkout, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 12:40 PM UTC
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
- investigating Jul 22, 2026, 12:56 PM UTC
We can confirm that merchants with Stripe Payment Gateway enabled may experienc one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
- investigating Jul 22, 2026, 01:13 PM UTC
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
- identified Jul 22, 2026, 01:23 PM UTC
We've identified the problem impacting our third-party payment provider and we're working on a solution.
- monitoring Jul 22, 2026, 02:13 PM UTC
This issue has been resolved and is being monitored.