Shopify incident

Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Minor Resolved View vendor source →

Shopify experienced a minor incident on June 10, 2026 affecting Checkout, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 03:01 PM UTC
Resolved
Jun 10, 2026, 04:54 PM UTC
Duration
1h 53m
Detected by Pingoru
Jun 10, 2026, 03:01 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Jun 10, 2026, 03:01 PM UTC

    Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States and Great Britain until the issue is resolved.

  2. investigating Jun 10, 2026, 03:17 PM UTC

    We are investigating and will keep you updated.

  3. monitoring Jun 10, 2026, 03:57 PM UTC

    This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

  4. resolved Jun 10, 2026, 04:54 PM UTC

    Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.