Shopify incident

Some merchants may experience delays or failures related to Shopify Flow and Webhooks

Minor Resolved View vendor source →

Shopify experienced a minor incident on April 28, 2026 affecting Admin and API & Mobile and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 02:46 PM UTC
Resolved
Apr 28, 2026, 09:21 PM UTC
Duration
6h 35m
Detected by Pingoru
Apr 28, 2026, 02:46 PM UTC

Affected components

AdminAPI & MobileThird party services

Update timeline

  1. investigating Apr 28, 2026, 02:46 PM UTC

    We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

  2. investigating Apr 28, 2026, 03:03 PM UTC

    We are still investigating and will continue to keep you updated.

  3. investigating Apr 28, 2026, 04:29 PM UTC

    We are working to resolve the issue, and will continue to keep you updated.

  4. investigating Apr 28, 2026, 05:14 PM UTC

    We are still working to resolve the issue.

  5. investigating Apr 28, 2026, 06:30 PM UTC

    We are seeing improvements in delay times, and are continuing to monitor that.

  6. investigating Apr 28, 2026, 07:34 PM UTC

    We are still working on improvements in delay time and to resolve the issue.

  7. monitoring Apr 28, 2026, 08:33 PM UTC

    This issue has been resolved and is being monitored.

  8. resolved Apr 28, 2026, 09:21 PM UTC

    Between 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.